Hi everyone. We regularly get customers complaining about call quality issues. Most of the time it turns out to be their own broadband. Very occasionally server load. Does anyone have any advice or links to advice on measuring call quality? I?ve been playing around with ?sip show channelstats? but can?t other than measuring the packet loss I don?t really know what I?m supposed to be looking for in order to say ?ah ha! that?s the problem!?. I also don?t know what it?s limits are. Will the stats in ?sip show channelstats? show a customer using a torrent client and saturating their own broadband connection? Regards, Patrick.
On Wed, Mar 25, 2015 at 2:21 PM, Patrick Beaumont < p.beaumont at hatsoffsoftware.co.uk> wrote:> Hi everyone. > > We regularly get customers complaining about call quality issues. Most of > the time it turns out to be their own broadband. Very occasionally server > load. Does anyone have any advice or links to advice on measuring call > quality? > > I?ve been playing around with ?sip show channelstats? but can?t other than > measuring the packet loss I don?t really know what I?m supposed to be > looking for in order to say ?ah ha! that?s the problem!?. I also don?t > know what it?s limits are. Will the stats in ?sip show channelstats? show > a customer using a torrent client and saturating their own broadband > connection? > > Regards, > Patrick. > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-usersYou can try voipmonitor (http://voipmonitor.org) free for 30 days, hopefully it's enough for finding and fixing the call quality issues. (I'm not affiliated with voipmonitor) -- -- Kind regards, Laszlo Bekesi http://voipfreak.net -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20150325/6bac76fe/attachment.html>
Hi Patrick, try voipmon, there it's free and you can even track MOS. Markus Am 25.03.2015 um 14:21 schrieb Patrick Beaumont:> Hi everyone. > > We regularly get customers complaining about call quality issues. Most of > the time it turns out to be their own broadband. Very occasionally server > load. Does anyone have any advice or links to advice on measuring call > quality? > > I?ve been playing around with ?sip show channelstats? but can?t other than > measuring the packet loss I don?t really know what I?m supposed to be > looking for in order to say ?ah ha! that?s the problem!?. I also don?t > know what it?s limits are. Will the stats in ?sip show channelstats? show > a customer using a torrent client and saturating their own broadband > connection? > > Regards, > Patrick. >
Hi Markus, Sounds interesting to me too... However my google-fu is letting me down today - I found VOIPmonitor at Sourceforge http://sourceforge.net/projects/voipmonitor/ but this looks like you'll need a license. Any chance you have a link to voipmon? Cheers .. Brendan Ord OntheNet - Network Engineer P?07 5553 9222 F?07 5593 3557 Level One, 165 Varsity Parade Varsity Lakes Qld 4227 (Map) www.OntheNet.com.au ? ?? NOTICE: This e-mail and any attachments are private and confidential and may contain privileged information. If you are not an authorised recipient, the copying or distribution of this e-mail and any attachments is prohibited and you must not read, print or act in reliance on this e-mail or attachments. Any pricing information supplied via email is an estimate or indicative only and may require a formal quotation to verify full terms and conditions. -----Original Message----- From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Markus Weiler Sent: Thursday, 26 March 2015 7:02 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Call Quality Measuring Hi Patrick, try voipmon, there it's free and you can even track MOS. Markus Am 25.03.2015 um 14:21 schrieb Patrick Beaumont:> Hi everyone. > > We regularly get customers complaining about call quality issues. Most > of the time it turns out to be their own broadband. Very occasionally > server load. Does anyone have any advice or links to advice on > measuring call quality? > > I?ve been playing around with ?sip show channelstats? but can?t other > than measuring the packet loss I don?t really know what I?m supposed > to be looking for in order to say ?ah ha! that?s the problem!?. I also > don?t know what it?s limits are. Will the stats in ?sip show > channelstats? show a customer using a torrent client and saturating > their own broadband connection? > > Regards, > Patrick. >-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Some SIP hardphones (Polycom) or softphones (Counterpath) embed a module that metter MOS. Regards 2015-03-25 14:21 GMT+01:00 Patrick Beaumont <p.beaumont at hatsoffsoftware.co.uk>:> Hi everyone. > > We regularly get customers complaining about call quality issues. Most of > the time it turns out to be their own broadband. Very occasionally server > load. Does anyone have any advice or links to advice on measuring call > quality? > > I?ve been playing around with ?sip show channelstats? but can?t other than > measuring the packet loss I don?t really know what I?m supposed to be > looking for in order to say ?ah ha! that?s the problem!?. I also don?t > know what it?s limits are. Will the stats in ?sip show channelstats? show > a customer using a torrent client and saturating their own broadband > connection? > > Regards, > Patrick. > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
Thanks for the suggestions guys. I?ll try to have a play with Voipmonitor in the near future. So can I assume from the lack of discussion nobody is using the ?sip show channelstats? stuff? Regards, Patrick. On 31/03/2015 08:23, "Olivier" <oza.4h07 at gmail.com> wrote:>Some SIP hardphones (Polycom) or softphones (Counterpath) embed a >module that metter MOS. > > >Regards > >2015-03-25 14:21 GMT+01:00 Patrick Beaumont ><p.beaumont at hatsoffsoftware.co.uk>: >> Hi everyone. >> >> We regularly get customers complaining about call quality issues. Most >>of >> the time it turns out to be their own broadband. Very occasionally >>server >> load. Does anyone have any advice or links to advice on measuring call >> quality? >> >> I?ve been playing around with ?sip show channelstats? but can?t other >>than >> measuring the packet loss I don?t really know what I?m supposed to be >> looking for in order to say ?ah ha! that?s the problem!?. I also don?t >> know what it?s limits are. Will the stats in ?sip show channelstats? >>show >> a customer using a torrent client and saturating their own broadband >> connection? >> >> Regards, >> Patrick. >> >> -- >> _____________________________________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> New to Asterisk? Join us for a live introductory webinar every Thurs: >> http://www.asterisk.org/hello >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users > >-- >_____________________________________________________________________ >-- Bandwidth and Colocation Provided by http://www.api-digital.com -- >New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > >asterisk-users mailing list >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users