1) put a maximum number of loops in your IVR to terminate calls which are dead
or gone.
2) put maximum message length in voicemail.conf (ever tried to delete a 4 day
long voicemail?)
3) Call sometimes get stuck. This is life.
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces
at lists.digium.com] On Behalf Of Mitch Claborn
Sent: Friday, March 28, 2014 9:51 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Debugging "stuck" inbound call
Asterisk 11.1.0 running on Ubuntu 12.04 64 bit Dahdi Digium T1 card
Occasionally, I will find an inbound call that just seems to be stuck, usually
in our after-hours menu portion of the dial plan.
This morning I had this one
core show channels concise
DAHDI/i1/5184097869-1baf2!MainMenu!s!20!Up!BackGround!custom/aa-night-hello&custom/hours_8:0-17:0_0:0-0:0_0:0-0:0&custom/aa-night-instructions!5184097869!!!3!9393!(None)!sip1-1396004671.285644
which had been there for about 2.5 hours (time from core show channels verbose).
The inbound channel here is to our toll free number on the T1.
When we've researched these in the past, we've not found a
correspondingly long call on the phone bill, leading me to wonder if the call is
actually being disconnected, but Asterisk just doesn't find out.
How can I go about debugging this? Are the dahdi commands that can show me the
connection status from the hardware perspective?
--
Mitch
--
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