asterisk users - Nov 2013 - Answering agent

Hello friends,
when a call arrives in the queue, a CDR record is created, but there is no
info about which agent has picked up the call. I can find that info only in
queue_log.

Is there a way to have that info in the CDR or maybe in a variable in the
"h" context, when the call is ended?

Leandro
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I do this by writing custom CDR. I write the agents extension write into the CDR
records. This makes is easy to just parse through the CDR and get all the info
you need about the call.

Google something like "asterisk custom CDR"



> On Nov 29, 2013, at 11:36 AM, "Leandro Dardini" <ldardini at
gmail.com> wrote:
> 
> Hello friends,
> when a call arrives in the queue, a CDR record is created, but there is no
info about which agent has picked up the call. I can find that info only in
queue_log.
> 
> Is there a way to have that info in the CDR or maybe in a variable in the
"h" context, when the call is ended?
> 
> Leandro
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