asterisk users - Jun 2012 - Polycom Caller ID

Hello,

I have an issue I remember seeing a while ago and forgot to investigate further.
Now it is turning into an issue and will need to be resolved. A customer has
Polycom 335 phones (and a couple Soundstation 6000s), and when an extension is
calling out, the screen on the 335 shows the company's internal CID number
instead of the person they are dialing. This also applies to receiving calls -
the internal CID is displayed as opposed to who was calling.

I remember seeing something about connectedline issues with Polycom phones, but
I can't find the bug I had seen 6 months ago. Does anybody know about this
issue and what can be done to resolve?


Thanks!

On Tue, Jun 12, 2012 at 4:15 PM, Jon Caum <Jon.Caum at xpedeus.com> wrote:
> Hello,
>
> I have an issue I remember seeing a while ago and forgot to investigate
> further. Now it is turning into an issue and will need to be resolved. A
> customer has Polycom 335 phones (and a couple Soundstation 6000s), and when
> an extension is calling out, the screen on the 335 shows the company's
> internal CID number instead of the person they are dialing. This also
> applies to receiving calls - the internal CID is displayed as opposed to
> who was calling.
>
> I remember seeing something about connectedline issues with Polycom
> phones, but I can't find the bug I had seen 6 months ago. Does anybody
know
> about this issue and what can be done to resolve?
>
>
> Thanks!
>

How is your username defined in the sip.conf entry?  I had this issue once
before when I used "fromuser=" instead of "defaultuser=" for
each phone.
Almost the exact same issue you're reporting...

-- 
Thanks,
--Warren Selby, dCAP
http://www.SelbyTech.com <http://www.selbytech.com>
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