asterisk users - Jun 2012 - Cannot get Digium Phones back into service after changing sip device name.

During testing with the Digium phones I have run into a problem where I try to
make a change to the sip device name. I make the device name change in sip.conf
then make the matching change to the lines in res_digium_phone.conf. I then do
'sip reload' and
'module reload res_digium_phone.so'. I then end up with phones that I
cannot bring into service no matter what I have tried. They act normally as far
as seeing the configuration server, allowing me to enter the key, select the
user, and then I receive
the "Error fetching config from proxy." message. 

I occasionally receive the following error in the CLI:

NOTICE[5941]: phone_users.c:1626 token_set_last_info: Phone at ''
reconfigureed. Another phone located at 'sip:10.72.65.114:5060' took
over the config.

I have tried Reset to Factory Defaults on the phones, I have tried clearing the
keys from the Asterisk database, I have tried 'sip unregister', I have
tried restarting Asterisk and rebooting. I cannot seem to get these test phones
back into service. I am
only in testing now where the phones are literally at arms reach and I am really
nervous what can happen when we go into production. I really hope that I did
something wrong in the process and that the phones are not really this fragile.

My test system is currently running these versions:
Asterisk 1.8.11-cert2 x86_32
DPMA Module: 1.8.11_1.0.1-x86_32
Digium Phone Firmware: 1_0_5_46476

Your help on this is really appreciated. Thank you.

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On 06/05/2012 10:23 AM, Chet W. Stevens wrote:
> During testing with the Digium phones I have run into a problem where I try
to
> make a change to the sip device name. I make the device name change in
sip.conf
> then make the matching change to the lines in res_digium_phone.conf. I then
do
> 'sip reload' and 'module reload res_digium_phone.so'. I
then end up with phones
> that I cannot bring into service no matter what I have tried. They act
normally
> as far as seeing the configuration server, allowing me to enter the key,
select
> the user, and then I receive the "Error fetching config from
proxy." message.
> 
> I occasionally receive the following error in the CLI:
> 
> NOTICE[5941]: phone_users.c:1626 token_set_last_info: Phone at ''
reconfigureed.
> Another phone located at 'sip:10.72.65.114:5060' took over the
config.
> 
> I have tried Reset to Factory Defaults on the phones, I have tried clearing
the
> keys from the Asterisk database, I have tried 'sip unregister', I
have tried
> restarting Asterisk and rebooting. I cannot seem to get these test phones
back
> into service. I am only in testing now where the phones are literally at
arms
> reach and I am really nervous what can happen when we go into production. I
> really hope that I did something wrong in the process and that the phones
are
> not really this fragile.
> 
> My test system is currently running these versions:
> Asterisk 1.8.11-cert2 x86_32
> DPMA Module: 1.8.11_1.0.1-x86_32
> Digium Phone Firmware: 1_0_5_46476
> 
> Your help on this is really appreciated. Thank you.
> 
The first step would be to contact Digium technical support.  They would be
happy to assist you with any issues you're having.