I've got some users reporting an odd problem. Once in a while, their Polycom phones ring and they are unable to answer them... any of them. When they pick up the handset, all of the phones continue to ring. Same thing happens if they grab a different phone. They aren't reporting any out-bound issues. I don't see anything in the logs, and the phones remain registered. They can't reproduce the symptoms on demand, but it seems like it's happening more frequently, lately. Any ideas? -- Take care and have fun, Mike Diehl.
On 17-01-12 18:23, Mike Diehl wrote:> I've got some users reporting an odd problem. > > Once in a while, their Polycom phones ring and they are unable to answer > them... any of them. > > When they pick up the handset, all of the phones continue to ring. Same thing > happens if they grab a different phone. They aren't reporting any out-bound > issues. > > I don't see anything in the logs, and the phones remain registered. > > They can't reproduce the symptoms on demand, but it seems like it's happening > more frequently, lately. > > Any ideas?I have seen that too (but only once) on an IP670 with a sidecar running firmware 3.3.2, bootrom 4.3.1, powered via PoE and registering to some ancient Asterisk 1.4 server. It rang, several LEDs lit up (iirc more than usual) and no matter what I did I could not answer the call. After that I pulled the LAN cable. No idea what caused it. I just updated it to 3.3.4. Hopefully it will not happen again. Regards, Patrick
Can they answer the call by pressing the line key when simply picking up the
handset does not answer the call? If so, then the users are not properly
seating the handset in the cradle.
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces
at lists.digium.com] On Behalf Of Mike Diehl
Sent: Tuesday, January 17, 2012 12:24 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Problem answering phone
I've got some users reporting an odd problem.
Once in a while, their Polycom phones ring and they are unable to answer them...
any of them.
When they pick up the handset, all of the phones continue to ring. Same thing
happens if they grab a different phone. They aren't reporting any out-bound
issues.
I don't see anything in the logs, and the phones remain registered.
They can't reproduce the symptoms on demand, but it seems like it's
happening more frequently, lately.
Any ideas?
--
Take care and have fun,
Mike Diehl.
--
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