asterisk users - Jan 2012 - Call abandoned from queue not showing in CDR (possible bug)

Hi

I'm using 1.8.7.0 with the RealTime architecture.

If a call goes into application Queue and is abandoned by the caller, no
entry is made in the CDR. Entries are made into the queue log. 

This cannot be correct behaviour, all calls should show in the CDR.

Could anyone else try to reproduce this and if others get the same
thing, I'll raise a bug on it.

Thanks

Ish
-- 
Ishfaq Malik
Software Developer
PackNet Ltd

Office:   0161 660 3062

2012/1/12 Ishfaq Malik <ish at pack-net.co.uk>
> Hi
>
> I'm using 1.8.7.0 with the RealTime architecture.
>
> If a call goes into application Queue and is abandoned by the caller, no
> entry is made in the CDR. Entries are made into the queue log.
>
> This cannot be correct behaviour, all calls should show in the CDR.
>
> Could anyone else try to reproduce this and if others get the same
> thing, I'll raise a bug on it.
>
> Thanks
>
> Ish
> --
> Ishfaq Malik
> Software Developer
> PackNet Ltd
>
> Office:   0161 660 3062
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>               http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://lists.digium.com/pipermail/asterisk-users/attachments/20120112/9f7e22d6/attachment.htm>

I think in your cdr.conf you are looking for the unanswered= directive.

Thanks!!

Jim

----- Original message -----
> Hi
> 
> I'm using 1.8.7.0 with the RealTime architecture.
> 
> If a call goes into application Queue and is abandoned by the caller, no
> entry is made in the CDR. Entries are made into the queue log. 
> 
> This cannot be correct behaviour, all calls should show in the CDR.
> 
> Could anyone else try to reproduce this and if others get the same
> thing, I'll raise a bug on it.
> 
> Thanks
> 
> Ish
> -- 
> Ishfaq Malik
> Software Developer
> PackNet Ltd
> 
> Office:? ?  0161 660 3062
> 
> 
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>? ? ? ? ? ? ? ? ? ? ? ? ? ? ?  http://www.asterisk.org/hello
> 
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>? ? ?  http://lists.digium.com/mailman/listinfo/asterisk-users
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://lists.digium.com/pipermail/asterisk-users/attachments/20120112/e31798fd/attachment.htm>

On Thu, 2012-01-12 at 11:51 +0000, Ishfaq Malik wrote:
> Hi
> 
> I'm using 1.8.7.0 with the RealTime architecture.
> 
> If a call goes into application Queue and is abandoned by the caller, no
> entry is made in the CDR. Entries are made into the queue log. 
> 
> This cannot be correct behaviour, all calls should show in the CDR.
> 
> Could anyone else try to reproduce this and if others get the same
> thing, I'll raise a bug on it.
> 
> Thanks
> 
> Ish
Hi Everyone

This issue has reared it's ugly head again for us. If a call comes into
a queue and the caller abandons the call, the call does not show in the
CDR.

This is also the case for asterisk version 1.8.18

Does anyone have any ideas, or try to replicate it?

Thanks in advance

Ish

-- 
Ishfaq Malik <ish at pack-net.co.uk>
Department: VOIP Support
Company: Packnet Limited
t: +44 (0)845 004 4994
f: +44 (0)161 660 9825
e: ish at pack-net.co.uk
w: http://www.pack-net.co.uk

Registered Address: PACKNET LIMITED, 2A ENTERPRISE HOUSE, LLOYD STREET
NORTH, MANCHESTER
SCIENCE PARK, MANCHESTER, M156SE
COMPANY REG NO. 04920552