Carlos Alvarez
2012-Jan-10 17:02 UTC
[asterisk-users] Hang up phone after declined attended transfer
We have a customer who has asked us to change this behavior, but I haven't been able to find a way to do it. Server is Asterisk 1.6 and the phones are SPA 303 and 504. Receptionist gets an outside call, starts an attended transfer The office person being called answers by pressing the speaker button Declines to take the call Receptionist goes back to the original outside call by pressing the line button The office phone goes to hold instead of hanging up If the receptionist hangs presses the hookswitch instead of the line button, then it does hang up the call to the internal office phone, however that phone then goes into reorder tone. -- Carlos Alvarez TelEvolve 602-889-3003 -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20120110/15b95c3b/attachment.htm>
Danny Nicholas
2012-Jan-10 17:24 UTC
[asterisk-users] Hang up phone after declined attended transfer
You could use a parking lot instead of attended transfer? From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Carlos Alvarez Sent: Tuesday, January 10, 2012 11:02 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Hang up phone after declined attended transfer We have a customer who has asked us to change this behavior, but I haven't been able to find a way to do it. Server is Asterisk 1.6 and the phones are SPA 303 and 504. Receptionist gets an outside call, starts an attended transfer The office person being called answers by pressing the speaker button Declines to take the call Receptionist goes back to the original outside call by pressing the line button The office phone goes to hold instead of hanging up If the receptionist hangs presses the hookswitch instead of the line button, then it does hang up the call to the internal office phone, however that phone then goes into reorder tone. -- Carlos Alvarez TelEvolve 602-889-3003 -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20120110/1e1bb55c/attachment.htm>
Ryan Wagoner
2012-Jan-10 18:57 UTC
[asterisk-users] Hang up phone after declined attended transfer
On Tue, Jan 10, 2012 at 12:02 PM, Carlos Alvarez <carlos at televolve.com>wrote:> We have a customer who has asked us to change this behavior, but I haven't > been able to find a way to do it. Server is Asterisk 1.6 and the phones > are SPA 303 and 504. > > Receptionist gets an outside call, starts an attended transfer > The office person being called answers by pressing the speaker button > Declines to take the call > Receptionist goes back to the original outside call by pressing the line > button > The office phone goes to hold instead of hanging up > > If the receptionist hangs presses the hookswitch instead of the line > button, then it does hang up the call to the internal office phone, however > that phone then goes into reorder tone. > > -- > Carlos Alvarez > TelEvolve > 602-889-3003 >When the receptionist presses the hookswitch it should hang up the remote internal phone. Playing the reorder tone is due to a setting on the SPA phone. I had to change this for a client that used the SPA phones and I'm drawing a blank as to which setting. Ryan -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20120110/b27491dd/attachment.htm>