Hello, On one location, I've got from time to time (let say one a week) the following issue : the phone SoundPoint 650 works ok (can call or answer, display and sound are ok), the sidecar looses its display : entries on sidecar's LCD screen are not displayed anymore, or names are truncated, or BLF are not shown or updated. I only have one SPIP650 on this system so I can't compare with others. What could be the root cause of this ? Regards -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20111130/ec142b3a/attachment.htm>
Danny Nicholas
2011-Nov-30 15:32 UTC
[asterisk-users] Issue with Polycom SPIP650 and its sidecar
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Olivier Sent: Wednesday, November 30, 2011 9:27 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Issue with Polycom SPIP650 and its sidecar Hello, On one location, I've got from time to time (let say one a week) the following issue : the phone SoundPoint 650 works ok (can call or answer, display and sound are ok), the sidecar looses its display : entries on sidecar's LCD screen are not displayed anymore, or names are truncated, or BLF are not shown or updated. I only have one SPIP650 on this system so I can't compare with others. What could be the root cause of this ? Regards I doubt it is an Asterisk related issue, but what version of Asterisk is the phone running on? The most likely probabilities as I see them are (1) network or power issue (2) hardware problem with the phone (3) provisioning issue with the phone (bad sip.ld or such). You could investigate /var/log/asterisk/full to see what kind of call activity occurs around these failures. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20111130/3a4ad09d/attachment.htm>
Hi Olivier, It if occurs only on the sidecar, I would imagine this is either a defective sidecar/Polycom phone, or a defective PoE switch not giving enough power. Changing PoE port would eliminate of confirm the PoE port being the issue, but I'm betting on a Polycom defect. Make sure the PoE port is configured (if it`s a smart switch) to send maximum power to the port, with a sidecar I think the phone requires 12W. Regards, Mike From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Olivier Sent: Wednesday, November 30, 2011 10:27 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Issue with Polycom SPIP650 and its sidecar Hello, On one location, I've got from time to time (let say one a week) the following issue : the phone SoundPoint 650 works ok (can call or answer, display and sound are ok), the sidecar looses its display : entries on sidecar's LCD screen are not displayed anymore, or names are truncated, or BLF are not shown or updated. I only have one SPIP650 on this system so I can't compare with others. What could be the root cause of this ? Regards -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20111130/1c06de2b/attachment-0001.htm>