asterisk users - Nov 2011 - Sending more than one call the agent while he is already in a call !! ringinuse=no/yes

Hi All;

Asterisk version is 1.8.4.2

Just I need to know if the below is a  normal behaviour of asterisk or I have
something wrong in the settings:

I am surprised how the queue is sending calls (and not only one call, but a lot
of calls) to the agent and the agent already has a call?!!

I tried ringinuse=no but same thing.

Does this happen because when I login to the queue then I use the Phone
Interface (for example, SIP/username) and if I used the login to be as agent,
then I will not see this problem? Really I spent a lot of time trying to resolve
it without any success.

The phones I am using is Cisco with SIP image (also I tried Polycom and the
problem is the same), but just to give all the information, I need to say that
the contains the following (I am mentioning this to know if it is effecting and
causing this problem):

<autoAnswer>
               <autoAnswerEnabled>2</autoAnswerEnabled>
            </autoAnswer>
            <callWaiting>3</callWaiting>

Please, I need a help.

Regards
Bilal

Hello,

You need to limit the calls on that agent's sip declaration to 1. I guess
the parameter is call-limit=1

Regards,
Sammy

On Wed, Nov 23, 2011 at 7:46 AM, bilal ghayyad <bilmar_gh at yahoo.com>
wrote:
> Hi All;
>
> Asterisk version is 1.8.4.2
>
> Just I need to know if the below is a  normal behaviour of asterisk or I
> have something wrong in the settings:
>
> I am surprised how the queue is sending calls (and not only one call, but
> a lot of calls) to the agent and the agent already has a call?!!
>
> I tried ringinuse=no but same thing.
>
> Does this happen because when I login to the queue then I use the Phone
> Interface (for example, SIP/username) and if I used the login to be as
> agent, then I will not see this problem? Really I spent a lot of time
> trying to resolve it without any success.
>
> The phones I am using is Cisco with SIP image (also I tried Polycom and
> the problem is the same), but just to give all the information, I need to
> say that the contains the following (I am mentioning this to know if it is
> effecting and causing this problem):
>
> <autoAnswer>
>               <autoAnswerEnabled>2</autoAnswerEnabled>
>            </autoAnswer>
>            <callWaiting>3</callWaiting>
>
> Please, I need a help.
>
> Regards
> Bilal
>
> --
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On Wednesday 23 Nov 2011, bilal ghayyad wrote:
> Asterisk version is 1.8.4.2
> 
> Just I need to know if the below is a  normal behaviour of asterisk
> or I have something wrong in the settings:
> 
> I am surprised how the queue is sending calls (and not only one call,
> but a lot of calls) to the agent and the agent already has a call?!!
> 
> I tried ringinuse=no but same thing.
> 
> Does this happen because when I login to the queue then I use the
> Phone Interface (for example, SIP/username) and if I used the login
> to be as agent, then I will not see this problem? Really I spent a
> lot of time trying to resolve it without any success.
You need to set call-limit and busylevel in the peer's SIP 
configuration.  Works for our agents with call-limit = 50 (some 
arbitrary figure) and busylevel = 1.

ringinuse = no is required in any case.

Regards,

-- Raj
-- 
Raj Mathur                          || raju at kandalaya.org   || GPG:
http://otheronepercent.blogspot.com || http://kandalaya.org || CC68
It is the mind that moves           || http://schizoid.in   || D17F