Dear all; I have three agents and I need the calls to be always send for agent1 and if he is busy then to be sent for agent2 and if he is busy then to be sent for agent3 and if all busy then to stay in the waiting until one of those three agents is available. How? Do I have to set the strategy to be linear? And is there any other settings? Thanks for the help in advance. Regards Bilal -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20111011/8b354fe3/attachment.htm>
On 10/11/2011 04:24 AM, bilal ghayyad wrote:> Dear all; > > I have three agents and I need the calls to be always send for agent1 > and if he is busy then to be sent for agent2 and if he is busy then to > be sent for agent3 and if all busy then to stay in the waiting until > one of those three agents is available. How? > Do I have to set the strategy to be linear? And is there any other > settings? > > Thanks for the help in advance. > Regards > Bilal >For Ring Order.... If you are defining your agents in queues.conf, the linear strategy is all you need. Just define the agents in the order you wish to ring. If you are using Dynamic agents, then set the strategy to linear and then assign each member(agent) a different penalty at login. For instance: agent1 penalty 10 agent2 penalty 20 agent3 penalty 30 NOTE: You can assign penalty of 1,2,3 as well. I just like to leave room to insert someone in between. For Joining queue when agents are busy... You should think about your answers to the joinempty and the leavewhenempty options in queues.conf A really good reference for this information is the sample config file in the source tree. Look for configs/queues.conf.sample There is a lot of good information there. -- "The truth speaks for itself. I'm just the messenger." Lyta Alexander - Babylon 5 -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20111011/4e5119df/attachment.htm>
Dear Dale; Penalty is priority, or what exactly? Also, how I can set the penalty of the member? Regards Bilal --------------------------------------------------> > Dear all; > > > > I have three agents and I need the calls to be always > send for agent1 > > and if he is busy then to be sent for agent2 and if he > is busy then to > > be sent for agent3 and if all busy then to stay in the > waiting until > > one of those three agents is available. How? > > Do I have to set the strategy to be linear? And is > there any other > > settings? > > > > Thanks for the help in advance. > > Regards > > Bilal > > > For Ring Order.... > > If you are defining your agents in queues.conf, the linear > strategy is > all you need. Just define the agents in the order you wish > to ring. > > If you are using Dynamic agents, then set the strategy to > linear and > then assign each member(agent) a different penalty at > login. > > For instance: > agent1 penalty 10 > agent2 penalty 20 > agent3 penalty 30 > > NOTE: You can assign penalty of 1,2,3 as well.? I just > like to leave > room to insert someone in between. > > For Joining queue when agents are busy... > > You should think about your answers to the joinempty and > the > leavewhenempty options in queues.conf > > > A really good reference for this information is the sample > config file > in the source tree.? Look for > configs/queues.conf.sample???There is a > lot of good information there. >