Chris Miller
2011-Oct-10 23:32 UTC
[asterisk-users] Queue calls to agent end prematurely with diastatus cancel
We have a system running Asterisk-1.4.40. Queue calls are distributed using rrmemory with a 20 second timeout. What we are seeing is; when a call in the queue will call the first agent for 20 seconds, and subsequent attempts will call agents for random periods of time (as little as one second), and continue on to the same or next agent. When this happens, the dialstatus variable is set to "Cancel". This suggests that the queue is canceling the call to the agent, but we can find no configuration or error logging to show why this is happening. I also was unable to find any bugs logged on this issue. How can we further troubleshoot this issue? Chris queues.conf [myqueue] strategy = rrmemory joinempty = strict leavewhenempty = strict ringinuse=no monitor-join=yes monitor-format=wav monitor-type = MixMonitor context=ss-queueout servicelevel = 180 wrapuptime = 0 timeout = 20 retry = 0 weight = 0
Chris Miller
2011-Oct-13 04:16 UTC
[asterisk-users] Queue calls to agent end prematurely with diastatus cancel
We have a system running Asterisk-1.4.40. Queue calls are distributed using rrmemory with a 20 second timeout. What we are seeing is; when a call in the queue will call the first agent for 20 seconds, and subsequent attempts will call agents for random periods of time (as little as one second), and continue on to the same or next agent. When this happens, the dialstatus variable is set to "Cancel". This suggests that the queue is canceling the call to the agent, but we can find no configuration or error logging to show why this is happening. I also was unable to find any bugs logged on this issue. How can we further troubleshoot this issue? Chris queues.conf [myqueue] strategy = rrmemory joinempty = strict leavewhenempty = strict ringinuse=no monitor-join=yes monitor-format=wav monitor-type = MixMonitor context=ss-queueout servicelevel = 180 wrapuptime = 0 timeout = 20 retry = 0 weight = 0
Chris Miller
2011-Oct-13 21:05 UTC
[asterisk-users] Queue calls to agent end prematurely with diastatus cancel
Previously posted to the Users list (FYI). We have a system running Asterisk-1.4.40. Queue calls are distributed using rrmemory with a 20 second timeout. What we are seeing is; when a call in the queue will call the first agent for 20 seconds, and subsequent attempts will call agents for random periods of time (as little as one second), and continue on to the same or next agent. When this happens, the dialstatus variable is set to "Cancel". This suggests that the queue is canceling the call to the agent, but we can find no configuration or error logging to show why this is happening. I also was unable to find any bugs logged on this issue. How can we further troubleshoot this issue? Chris queues.conf [myqueue] strategy = rrmemory joinempty = strict leavewhenempty = strict ringinuse=no monitor-join=yes monitor-format=wav monitor-type = MixMonitor context=ss-queueout servicelevel = 180 wrapuptime = 0 timeout = 20 retry = 0 weight = 0