asterisk users - Sep 2011 - Queuing: calls stay in queue and agents are ready !!

Hi All;

I configured some queues, and I configured the dialed numbers for login and
logout for the agents.

Two agents are logged in, the first two calls are received at the agents and
they answered and hangup. Again, the two agents are idle and ready to receive
calls. The third and call goes to queue and stay in waiting although the agents
are ready !!! We disconnect the call and re call again, the same thing (the call
goes for the queue in the waiting and does not go for the agents who are ready
to receive calls).

I tried to change something in the settings, I made the autofill=yes and the
autopause=no without any success (the same problem). What could cause for such
behaviour?

What is the parameter or the settings that make such thing happen?

Regards
Bilal

Bilal , 
if you can do a "core show queue? QUEUENUMBER" and paste the output
here at the moment of this problem it will be helpful to see what is the status
of your agents at that moment for the queue.
does it help if the agents logout then back in instead of "disconnecting
the call and calling back again"?
what is the timeout for the agent setup in the queue settings? or more helpful
if you paste your queue settings



Tarek Sawah

Information Technology  Adviser

Integrated Digital Systems

CCNP, MCSE, RHCE, TELECOM

USA: +1 386 492 9993



----------------------------------------
> Date: Mon, 19 Sep 2011 02:46:59 -0700
> From: bilmar_gh at yahoo.com
> To: asterisk-users at lists.digium.com
> Subject: [asterisk-users] Queuing: calls stay in queue and agents are ready
!!
>
> Hi All;
>
> I configured some queues, and I configured the dialed numbers for login and
logout for the agents.
>
> Two agents are logged in, the first two calls are received at the agents
and they answered and hangup. Again, the two agents are idle and ready to
receive calls. The third and call goes to queue and stay in waiting although the
agents are ready !!! We disconnect the call and re call again, the same thing
(the call goes for the queue in the waiting and does not go for the agents who
are ready to receive calls).
>
> I tried to change something in the settings, I made the autofill=yes and
the autopause=no without any success (the same problem). What could cause for
such behaviour?
>
> What is the parameter or the settings that make such thing happen?
>
> Regards
> Bilal
>
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