handset key pressed if I press 9 to start with. However, if I press with 6, it is ok. On the other hand, if DMTF key is generated from softphone, it is ok. My dialplan is as follow exten => 1002,1,Answer exten => 1002,n,Wait(2) exten => 1002,n,Background(thank-you-for-calling) exten => 1002,n,Background(vm-enter-num-to-call) exten => 1002,n,WaitExten() exten => 1002,n,Hangup exten => i,1,Background(pbx-invalid) exten => i,2,Goto(1002,1) exten => t,1,Background(vm-goodbye) exten => t,2,Hangup Thanks for the help in advance. --0016363b849e10f1f104ad3f157f Content-Type: text/html; charset=ISO-8859-1