Hi
Is there a way to use variables in voicemail.conf.
I want to have an oncall tech system. The tech oncall has his number and email
set in astdb. When a tech call comes in the dial plan checks astdb and sets 2
variable ${oc} for the number and ${ocem} for the email. I can easily dial the
number using the variable, but if the call should go to voicemail I am not
getting the email. Below is my voicemail.conf entry for the mailbox. I can hard
code my email and it works so I know there is nothing wrong on the system.
121 => 121,Tech Support,${ocem},1113334444 at vtext.net
Any help would be greatly appreciated.
Kelly
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If you change ${ocem} to ${ocem}@default, this will probably work as you
want it to.
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Kelly opal
Sent: Tuesday, September 13, 2011 4:36 PM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Voicemail config
Hi
Is there a way to use variables in voicemail.conf.
I want to have an oncall tech system. The tech oncall has his number and
email set in astdb. When a tech call comes in the dial plan checks astdb and
sets 2 variable ${oc} for the number and ${ocem} for the email. I can easily
dial the number using the variable, but if the call should go to voicemail I
am not getting the email. Below is my voicemail.conf entry for the mailbox.
I can hard code my email and it works so I know there is nothing wrong on
the system.
121 => 121,Tech Support,${ocem},1113334444 at vtext.net
Any help would be greatly appreciated.
Kelly
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I would not use voicemail for this.
I would do the following.
Have the call come in.
Ring the on call tech with a dial.
If they don't pickup and press an accept key then.
Answer the call.
Record a message from the caller.
Use a script to e-mail the message to the tech.
(I would recommend you use some kind of ticketing system to e-mail to
that way you could have a progression if the on call tech does not respond
in a timely manner. )
This is just one possible way to address this. problem I can think of about
10 others depending on the actual requirements.
Thanks
Bryant Zimmerman (ZK Tech Inc.)
616-855-1030 Ext. 2003
----------------------------------------
From: "Kelly opal" <kelly at ncwcom.com>
Sent: Tuesday, September 13, 2011 5:35 PM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Voicemail config
Hi
Is there a way to use variables in voicemail.conf.
I want to have an oncall tech system. The tech oncall has his number and
email set in astdb. When a tech call comes in the dial plan checks astdb
and sets 2 variable ${oc} for the number and ${ocem} for the email. I can
easily dial the number using the variable, but if the call should go to
voicemail I am not getting the email. Below is my voicemail.conf entry for
the mailbox. I can hard code my email and it works so I know there is
nothing wrong on the system.
121 => 121,Tech Support,${ocem},1113334444 at vtext.net
Any help would be greatly appreciated.
Kelly
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