asterisk users - Aug 2011 - Receptionist Extension cannot be Pickup()'ed

Hello all,
I am struggling with an annoying problem. I have an installation with a
small number of Grandstream  GXP2010 endpoints. Each endpoint has all the
extensions programmed into the phone for BLF - for instant pickup, transfer
or speed dial.

Except for the Receptionist phone, which is handled internally via the
"0"
extension. That extension drops into a [day-menu] context with an IVR after
the receptionist phone rings for 20 seconds.

The receptionist phone has a BLF field on all the other phones. But when
that phone rings, I think something is messing with some channel variable
that is preventing Pickup() from working.

ALL Other extensions can be picked up. ONLY the extension(s) I ring from the
day-menu cannot.

Here is a snip from my dialplan:
exten => s,1,NoOp()
 same => n,Verbose(2,"----Processing incoming call from
${CALLERID(all)})
 same => n(daycheck),GotoIfTime(08:30-16:59,mon-fri,*,*?open)
 same => n,Set(MENU=night-menu)
 same => n,Goto(night)
 same => n(open),Set(MENU=day-menu)
 same => n,Set(__PICKUPMARK=)
 same => n,Dial(SIP/3100,20) ; 3100 is receptionists phone
; go to IVR if no answer
 same => n,Goto(playmenu)
 same => n(night),NoOp()
 same => n(top),Wait(0.5)
 same => n,GotoIf($[${COUNTER}>=10]?wrong)
 same => n(playmenu),Background(${MENU})
 same => n(bypass),WaitExten(10)
; go straight to VM if they time out...
 same => n,Goto(2,1)
 same => n(wrong),Playback(something-terribly-wrong)
 same => n,Playback(goodbye)
 same => ,n,Hangup()
; within [day-menu] option 2 is Voicemail, option 1 is Directory.
========================Calls come in to the dialplan from the PSTN in the
[from-pstn] context:
[from-pstn]
; catch analog phone call incoming, send it to main number
exten => s,1,Verbose(2,---------------Processing incoming call for ${EXTEN}
- in context from-pstn)
 same => n,Answer() ; Wait for CallerID Spill
 same => n,Wait(1.5) ; Wait for CallerID Spill
 same => n,Set(CALLER_ID_INFO_ALL=${CALLERID(all)})
 same => n,NoOp()
 same => n,Set(__PICKUPMARK=)
 same => n,Goto(day-menu,s,1)

Calls are picked up via this context, included in [users]:
[BLF_group_pickup]

exten => _**31XX,1,Verbose(2,BLF Pickup Extension ${EXTEN})
 same =>
n,Pickup(${EXTEN:2}@users&${EXTEN:2}@default&${EXTEN:2}@PICKUPMARK)
 same => n,Hangup()
 (I have also tried adding "@day-menu" to this, but it didn't work
either).

Oh yes ? Asterisk v1.8.4.1, DAHDI 2.4.1.2 libpri 1.4.11.5

Thanks
Cassius





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<top posting on purpose>
I neglected to say ? all the extensions can be picked up remotely by the
other endpoints, EXCEPT the receptionist phone x3100. When calls go to that
station, they cannot be picked up. Sorry for the necessity to post twice.
</top posting on purpose>

From:  Cassius Smith <cassius at cassius.org>
Date:  Fri, 05 Aug 2011 15:31:14 -0500
To:  Asterisk Users Mailing List - Non-Commercial Discussion
<asterisk-users at lists.digium.com>
Subject:  Receptionist Extension cannot be Pickup()'ed
> Hello all,
> I am struggling with an annoying problem. I have an installation with a
small
> number of Grandstream  GXP2010 endpoints. Each endpoint has all the
extensions
> programmed into the phone for BLF - for instant pickup, transfer or speed
> dial.
> 
> Except for the Receptionist phone, which is handled internally via the
"0"
> extension. That extension drops into a [day-menu] context with an IVR after
> the receptionist phone rings for 20 seconds.
> 
> The receptionist phone has a BLF field on all the other phones. But when
that
> phone rings, I think something is messing with some channel variable that
is
> preventing Pickup() from working.
> 
> ALL Other extensions can be picked up. ONLY the extension(s) I ring from
the
> day-menu cannot.
> 
> Here is a snip from my dialplan:
> exten => s,1,NoOp()
>  same => n,Verbose(2,"----Processing incoming call from
${CALLERID(all)})
>  same => n(daycheck),GotoIfTime(08:30-16:59,mon-fri,*,*?open)
>  same => n,Set(MENU=night-menu)
>  same => n,Goto(night)
>  same => n(open),Set(MENU=day-menu)
>  same => n,Set(__PICKUPMARK=)
>  same => n,Dial(SIP/3100,20) ; 3100 is receptionists phone
> ; go to IVR if no answer
>  same => n,Goto(playmenu)
>  same => n(night),NoOp()
>  same => n(top),Wait(0.5)
>  same => n,GotoIf($[${COUNTER}>=10]?wrong)
>  same => n(playmenu),Background(${MENU})
>  same => n(bypass),WaitExten(10)
> ; go straight to VM if they time out...
>  same => n,Goto(2,1)
>  same => n(wrong),Playback(something-terribly-wrong)
>  same => n,Playback(goodbye)
>  same => ,n,Hangup()
> ; within [day-menu] option 2 is Voicemail, option 1 is Directory.
> ========================> Calls come in to the dialplan from the PSTN in
the [from-pstn] context:
> [from-pstn]
> ; catch analog phone call incoming, send it to main number
> exten => s,1,Verbose(2,---------------Processing incoming call for
${EXTEN} -
> in context from-pstn)
>  same => n,Answer() ; Wait for CallerID Spill
>  same => n,Wait(1.5) ; Wait for CallerID Spill
>  same => n,Set(CALLER_ID_INFO_ALL=${CALLERID(all)})
>  same => n,NoOp()
>  same => n,Set(__PICKUPMARK=)
>  same => n,Goto(day-menu,s,1)
> 
> Calls are picked up via this context, included in [users]:
> [BLF_group_pickup]
> 
> exten => _**31XX,1,Verbose(2,BLF Pickup Extension ${EXTEN})
>  same =>
n,Pickup(${EXTEN:2}@users&${EXTEN:2}@default&${EXTEN:2}@PICKUPMARK)
>  same => n,Hangup()
>  (I have also tried adding "@day-menu" to this, but it didn't
work either).
> 
> Oh yes ? Asterisk v1.8.4.1, DAHDI 2.4.1.2 libpri 1.4.11.5
> 
> Thanks
> Cassius
> 
> 
> 

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