asterisk users - Jul 2011 - MusicOnHold not loaded

Hello,

We're running 2 Asterisk 1.6.2.x systems, one installed from source and one
from AsteriskNow.

On the system installed form source, MOH works fine and these are the
results we get for the different relevant queries:


Asterisk CLI commands:
----------------------

sip*CLI> moh show classes
Class: default
        Mode: files
        Directory: moh

sip*CLI> moh show files
Class: default
        File: /var/lib/asterisk/moh/macroform-cold_day
        File: /var/lib/asterisk/moh/macroform-the_simplicity
        File: /var/lib/asterisk/moh/reno_project-system
        File: /var/lib/asterisk/moh/macroform-robot_dity
        File: /var/lib/asterisk/moh/manolo_camp-morning_coffee

sip*CLI> module show like music
Module                         Description                              Use
Count
res_musiconhold.so             Music On Hold Resource                   0
1 modules loaded



musiconhold.conf:
-----------------
[general]
[default]
mode=files
directory=moh



On the AsteriskNow based system, the files/classes are not loaded, for some
reason. These are the results we get:


Asterisk CLI commands:
----------------------

pbx*CLI> moh show classes

pbx*CLI> moh show files

pbx*CLI> module show like music
Module                         Description                              Use
Count
res_musiconhold.so             Music On Hold Resource                   0
1 modules loaded


musiconhold.conf:
-----------------
;
; Music on hold class definitions
; This is using the new 1.2 config file format, and will not work with 1.0
; based Asterisk systems
;
include musiconhold_custom.conf
include musiconhold_additional.conf


musiconhold_additional.conf:
----------------------------
[default]
mode=files
directory=/var/lib/asterisk/moh/
[none]
mode=files
directory=/var/lib/asterisk/moh/.nomusic_reserved

When a call is placed on hold on this system, we get this message:

"Music class default requested but no musiconhold loaded"

We tried to change the "directory" line to match the working one (only
=moh), but it didn't help despite a "moh reload" command.

I'm not sure what to do next to solve this issue.

Please help.

Thanks,

Michael
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On 07/26/2011 02:46 AM, Michael wrote:
> Hello,
>
> We're running 2 Asterisk 1.6.2.x systems, one installed from source and
> one from AsteriskNow.
>
> On the system installed form source, MOH works fine and these are the
> results we get for the different relevant queries:
Do you have at least one of the asterisk-sounds-moh RPMs installed?

-- 
Kevin P. Fleming
Digium, Inc. | Director of Software Technologies
Jabber: kfleming at digium.com | SIP: kpfleming at digium.com | Skype: kpfleming
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
Check us out at www.digium.com & www.asterisk.org

On Tue, Jul 26, 2011 at 3:10 PM, Kevin P. Fleming <kpfleming at
digium.com>wrote:
>
> Do you have at least one of the asterisk-sounds-moh RPMs installed?
>
> No idea. How/where do I check/find them?
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