bilal ghayyad
2011-Jul-18 23:03 UTC
[asterisk-users] What is the use for the agent password if login via exten
Dears; If I need to login using as agent using the AddQueueMember(team,....) then what to be the second paramter? How to be written? For example, if the agent id is 8000 then it will be: AddQueueMember(CustomerSupport,Agent/8000) or something else? Regards Bilal -------------------> you have 2 options, add an agent to the queue or add a > registered ip phone( > or pstn line) to the queue. > in first option, your operator must enter a password to > identify as agent. > but next option does not need password. > > On Mon, Jul 11, 2011 at 3:06 AM, bilal ghayyad <bilmar_gh at yahoo.com> > wrote: > > > Hi All; > > > > Why we use the agent password when we configure the > agent in the > > agents.conf if the agent login by dialing the number > configured in the > > extensions.conf? > > > > example: exten => 28, 1, AgentLogin(1001) > > > > I know that agent username is used to assign the agent > to the queue, but > > when we use the agent password? > > > > Regards > > Bilal
Miguel Molina
2011-Jul-18 23:12 UTC
[asterisk-users] What is the use for the agent password if login via exten
El 18/07/11 18:03, bilal ghayyad escribi?:> Dears; > > If I need to login using as agent using the AddQueueMember(team,....) then what to be the second paramter? How to be written? > > For example, if the agent id is 8000 then it will be: > > AddQueueMember(CustomerSupport,Agent/8000) or something else? > > Regards > Bilal > >Hi, You're right, the syntax is correct to add an Agent interface to a Queue. You can always check the inside CLI help: *CLI> core show application AddQueueMember Cheers, ----------------------------------------------------------------------------------- Este mensaje y sus anexos son para uso exclusivo de sus destinatarios y puede contener informacion confidencial y/o privada protegida legalmente. Si usted no es el destinatario, se le notifica que cualquier distribucion o reproduccion de este mensaje, o de cualquiera de sus anexos, esta estrictamente prohibida. Si usted ha recibido este mensaje por error, por favor notifiquenos inmediatamente y elimine su texto original, incluidos los anexos y destruya cualquier reproduccion del mismo. Las opiniones expresadas en este mensaje son responsabilidad exclusiva de quien las emite y no necesariamente reflejan la posicion de Millenium Phone Center S.A, ni comprometen la responsabilidad institucional por el uso que el destinatario haga de las mismas. -----------------------------------------------------------------------------------
bilal ghayyad
2011-Jul-19 16:33 UTC
[asterisk-users] What is the use for the agent password if login via exten
Dear; Thanks for your help. And in that case, if will be considered logged in at the extension that he dialed from it the code to login as agent, correct? So, the agent will receive the calls at that extension? By the way: When I did this, it did not ask me for the agent password !! So, when I need the agent password?