Does anyone know why i would get this RINGNOANSWER events in queue_log when clearly the agent is busy and call-waiting is disabled. 1309550595|1309550570.399965|2253|Local/05 at from-internal/n|CONNECT|2|1309550593.399966|0 1309550632|1309550533.399961|2253|Local/11 at from-internal/n|COMPLETECALLER|1|74|1 1309550663|1309550640.399969|2253|NONE|ENTERQUEUE||zzzzzzzzzz 1309550666|1309550640.399969|2253|Local/01 at from-internal/n|CONNECT|3|1309550663.399971|0 //here it looks like Agent01 got the call. 1309550671|1309550648.399970|2525|NONE|ENTERQUEUE||zzzzzzzzzzz 1309550671|1309550648.399970|2525|Local/05 at from-internal/n|RINGNOANSWER|0 1309550671|1309550648.399970|2525|Local/01 at from-internal/n|RINGNOANSWER|0 // why is the system trying that channel for agent01 again?