Hey all I am having instances where voicemail boxes will have a 00001 message and no 00000 message this causes the user to be told that they have a message that they can't get at. If I renumber the messages manually to start with the 00000 numbering then the user can get their messages. What could be causing this and how can I get it out of the system. Is there a patch I can apply to the system or is there a know fix for this issue. Right now I am stuck on this version because of some bugs in the current release that are show stoppers. I am on 1.8.2.3 build. Thanks Bryant Zimmerman (ZK Tech Inc.) -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110614/306857a1/attachment.htm>
Ok here is a step by stop on how I can repeate the stuck voicemail box bug. Now how do I fix it? Again I am on version 1.8.2.3 build. Can some one with a newer build test and tell me if they get the same results? Example: All testing has been done with a single message in the inbox. User has a message in their inbox They call in they listen to the message. They press 9 to save the message. They select to save the message back to the 0 folder (inbox) The system changes the messages index from 0000 to index 0001 The user hangs up The system leaves the message as index 0001 The user calls in again and it says they have messages but because there is no 0000 index so they cant get at any messages in that folder. This explains over 50 instances where voicemails would get stuck in boxes with no 0000 indexed message. How do I fix this issue ASAP? Thanks Bryant Zimmerman (ZK Tech Inc.) 616-855-1030 Ext. 2003 ---------------------------------------- From: "Bryant Zimmerman" <BryantZ at zktech.com> Sent: Tuesday, June 14, 2011 5:42 PM To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com> Subject: Re: [asterisk-users] Voicemail issue Hey all I am having instances where voicemail boxes will have a 00001 message and no 00000 message this causes the user to be told that they have a message that they can't get at. If I renumber the messages manually to start with the 00000 numbering then the user can get their messages. What could be causing this and how can I get it out of the system. Is there a patch I can apply to the system or is there a know fix for this issue. Right now I am stuck on this version because of some bugs in the current release that are show stoppers. I am on 1.8.2.3 build. Thanks Bryant Zimmerman (ZK Tech Inc.) -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110614/909401c6/attachment.htm>
This was a bug in 1.4, 1.6.x, and 1.8. It is fixed in the latest release of each of the Asterisk versions. Check the Changelog for 1.8.4, you might see the bugtracker ID with the patch.> -----Original Message----- > From: asterisk-users-bounces at lists.digium.com > [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of > Bryant Zimmerman > Sent: Tuesday, June 14, 2011 5:41 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Voicemail issue > > Hey all > > I am having instances where voicemail boxes will have a 00001 > message and no 00000 message this causes the user to be told > that they have a message that they can't get at. If I > renumber the messages manually to start with the 00000 > numbering then the user can get their messages. What could be > causing this and how can I get it out of the system. > > Is there a patch I can apply to the system or is there a know > fix for this issue. Right now I am stuck on this version > because of some bugs in the current release that are show stoppers. > > I am on 1.8.2.3 build. > > > Thanks > > Bryant Zimmerman (ZK Tech Inc.) >