Hey Guys! We have very simple queue with basic options. We have two agent in queue A and B. Issue is if i dial in queue and A is unavailable then call not rollover to B just playing moh and then putting call in voicemail. I want call rollover thing like if A is not available or in case not able to pick call then call should ring B. what would be the best option for this kind of queue functionality. -Satish -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110412/a652c1f0/attachment.htm>
The best bet would be to set A to not allow calls to join when its empty of agents (joinwhenempty=no) and then in your dialplan do something like this exten => X,1,Answer() exten => X,n,Queue(A|Tt||<time in seconds to try this queue>) exten => X,n,Queue(B|Tt||<time in seconds to try this queue>) exten => X,n,Voicemail(<mailbox number>) This is often called cascading queues. Thanks, Lyle J. McKarns ------------------------------------------- Network Engineering Team n|m Nexus Management 4 Industrial Parkway Suite 101 Brunswick, Maine 04011 Tel (USA) : 1 207 319 1105 Tel (UK) : 0207 100 4968 Fax : 1 207 725 8552 Nexus Management, Inc.? Registered Office: 4 Industrial Parkway, Suite 101, Brunswick, Maine. 04011?Company No. 19891257D, Registered in Maine? A member of the Nexus Management Plc group of companies On 04/12/2011 04:31 PM, satish patel wrote: Hey Guys! We have very simple queue with basic options. We have two agent in queue A and B. Issue is if i dial in queue and A is unavailable then call not rollover to B just playing moh and then putting call in voicemail. I want call rollover thing like if A is not available or in case not able to pick call then call should ring B. what would be the best option for this kind of queue functionality. -Satish -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110412/faf0061c/attachment.htm>
Hi, have a look here: http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf I think that in your case the functionality you want can be achieved setting for your queue strategy=linear Regards, Federico 2011/4/12 satish patel <satish_lx at hotmail.com>:> Hey Guys! > > We have very simple queue with basic options. We have two agent in queue A > and B. Issue is if i dial in queue and A is unavailable then call not > rollover to B just playing moh and then putting call in voicemail. I want > call rollover thing like if A is not available or in case not able to pick > call then call should ring B. > > what would be the best option for this kind of queue functionality. > > -Satish > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > ? ? ? ? ? ? ? http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > ? http://lists.digium.com/mailman/listinfo/asterisk-users >
> strategy=linearIn this case always call first land on A and then B right ? or random ? -Satish> Date: Tue, 12 Apr 2011 22:42:25 +0200 > From: federico.cabiddu at gmail.com > To: asterisk-users at lists.digium.com > Subject: Re: [asterisk-users] Basic queue question > > Hi, > have a look here: > http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf > I think that in your case the functionality you want can be achieved > setting for your queue > > strategy=linear > > Regards, > > Federico > > 2011/4/12 satish patel <satish_lx at hotmail.com>: > > Hey Guys! > > > > We have very simple queue with basic options. We have two agent in queue A > > and B. Issue is if i dial in queue and A is unavailable then call not > > rollover to B just playing moh and then putting call in voicemail. I want > > call rollover thing like if A is not available or in case not able to pick > > call then call should ring B. > > > > what would be the best option for this kind of queue functionality. > > > > -Satish > > > > -- > > _____________________________________________________________________ > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > New to Asterisk? Join us for a live introductory webinar every Thurs: > > http://www.asterisk.org/hello > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110412/26874836/attachment.htm>
Hi, in this case the Agents will be called in the order you defined them in the queue. Regards, Federico 2011/4/12 satish patel <satish_lx at hotmail.com>:>> strategy=linear > > In this case always call first land on A and then B right ? or random ? > > -Satish > >> Date: Tue, 12 Apr 2011 22:42:25 +0200 >> From: federico.cabiddu at gmail.com >> To: asterisk-users at lists.digium.com >> Subject: Re: [asterisk-users] Basic queue question >> >> Hi, >> have a look here: >> http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf >> I think that in your case the functionality you want can be achieved >> setting for your queue >> >> strategy=linear >> >> Regards, >> >> Federico >> >> 2011/4/12 satish patel <satish_lx at hotmail.com>: >> > Hey Guys! >> > >> > We have very simple queue with basic options. We have two agent in queue >> > A >> > and B. Issue is if i dial in queue and A is unavailable then call not >> > rollover to B just playing moh and then putting call in voicemail. I >> > want >> > call rollover thing like if A is not available or in case not able to >> > pick >> > call then call should ring B. >> > >> > what would be the best option for this kind of queue functionality. >> > >> > -Satish >> > >> > -- >> > _____________________________________________________________________ >> > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> > New to Asterisk? Join us for a live introductory webinar every Thurs: >> > ? ? ? ? ? ? ? http://www.asterisk.org/hello >> > >> > asterisk-users mailing list >> > To UNSUBSCRIBE or update options visit: >> > ? http://lists.digium.com/mailman/listinfo/asterisk-users >> > >> >> -- >> _____________________________________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> New to Asterisk? Join us for a live introductory webinar every Thurs: >> http://www.asterisk.org/hello >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > ? ? ? ? ? ? ? http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > ? http://lists.digium.com/mailman/listinfo/asterisk-users >