asterisk users - Mar 2011 - Play different voice-mail messages based on certain conditions

Hello List,
I have few installations out there based on 1.6.1 or above.
I'm trying to play different voice mail messages based on certain
criteria's. For example, I want during office hours to play (in short):
"we are not available to take your call, please leave a message",
during off-hours and weekends I would play: "we are closed, our opening
hours xx:xx-yy:yy, please leave a message or send a fax or send an email"
and during holidays I would play: "we are closed due to holiday, please
leave a message, fax, blab la" etc.
I've tried to configure context for each case and set the directoryintro in
each such context however the Asterisk was always looking for vm-intro and it
was always looking for it in /var/lib/asterisk/sounds/en/.
Is it possible to select different vm message based on certain conditions?
I know I can play file with Playback() and then play empty vm-intro and I can
also mess around with renaming files using System() however I was hoping there
is a straight forward way rather than work-around.

Thank you...

Harel


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On Mon, Mar 21, 2011 at 8:05 PM, Harel Cohen <harel at easycall.gi> wrote:
> Hello List,
>
> I have few installations out there based on 1.6.1 or above.
>
> I?m trying to play different voice mail messages based on certain
> criteria?s. For example, I want during office hours to play (in short): ?we
> are not available to take your call, please leave a message?, during
> off-hours and weekends I would play: ?we are closed, our opening hours
> xx:xx-yy:yy, please leave a message or send a fax or send an email? and
> during holidays I would play: ?we are closed due to holiday, please leave a
> message, fax, blab la? etc.
>
>
What I have done for various clients in your situation is to create
conditional contexts based on either time of day and day of year criteria
(see GotoIfTime()[1]) and then use Playback() to play the correct voicemail
greeting, then call the Voicemail() app with just the s option, which skips
all "vm-intro"'s and any pre-recorded messages.

Quick, off the top of my head example:

[default]
exten => _X.,1,Verbose(Incoming call - battlestations!)
exten => _X.,n,Answer()
exten => _X.,n,Dial(SIP/${EXTEN},30)
exten => _X.,n,Verbose(No one answered - going to voicemail)
exten => _X.,n,Goto(no-answer,s,1)

[no-answer]
; no one answered, play voicemail based on time of day / day of year
exten => s,1,Verbose(Checking time conditions to play proper voicemail)
exten => s,n,Verbose(First check holidays)
exten => s,n,GotoIfTime(*,*,25,dec?holiday,1) ; Christmas, add your own here
exten => s,n,Verbose(Not a holiday - so checking time of day)
exten => s,n,GotoIfTime(08:00-18:00,mon-fri,*,*?officehours,1)
exten => s,n,Verbose(Time condition check failed - playing after-hours
message)
exten => s,n,Goto(afterhours,1)

; holiday voicemail greeting
exten => holiday,1,Verbose(Playing holiday greeting)
exten => holiday,n,Playback(holiday-greeting)
exten => holiday,n,Voicemail(defaultmailbox at default,s)
exten => holiday,n,Hangup()

; officehours voicemail greeting
exten => officehours,1,Verbose(Playing officehours greeting)
exten => officehours,n,Playback(officehours-greeting)
exten => officehours,n,Voicemail(defaultmailbox at default,s)
exten => officehours,n,Hangup()

; afterhours voicemail greeting
exten => afterhours,1,Verbose(Playing afterhours greeting)
exten => afterhours,n,Playback(afterhours-greeting)
exten => afterhours,n,Voicemail(defaultmailbox at default,s)
exten => afterhours,n,Hangup()


[1]: http://www.voip-info.org/wiki/view/Asterisk+cmd+GotoIfTime

-- 
Thanks,
--Warren Selby, dCAP
http://www.selbytech.com
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_____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Harel Cohen
Sent: Monday, March 21, 2011 8:06 PM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Play different voice-mail messages based oncertain
conditions

 

Hello List,

I have few installations out there based on 1.6.1 or above.

I'm trying to play different voice mail messages based on certain
criteria's. For example, I want during office hours to play (in short):
"we
are not available to take your call, please leave a message", during
off-hours and weekends I would play: "we are closed, our opening hours
xx:xx-yy:yy, please leave a message or send a fax or send an email" and
during holidays I would play: "we are closed due to holiday, please leave a
message, fax, blab la" etc.

I've tried to configure context for each case and set the directoryintro in
each such context however the Asterisk was always looking for vm-intro and
it was always looking for it in /var/lib/asterisk/sounds/en/.

Is it possible to select different vm message based on certain conditions?

I know I can play file with Playback() and then play empty vm-intro and I
can also mess around with renaming files using System() however I was hoping
there is a straight forward way rather than work-around.

 

Thank you.

 

Harel

 

As you are aware, the default behaviour of the Voicemail application is that
you are either (s) silent with/without playback for custom message (b) play
busy message or (u) unavailable.  My "clean workaround" for you would
be to
set up 3 mailboxes.  Box 1 would be your "normal business hours"
mailbox.
Box 2 would be "after hours" and box 3 "holidays".  Then you
just use normal
time functions to set which mailbox you hit and voila, you have 6 sets of
messages.  You could set up forwarding on boxes 2 and 3 to dump back to box
1 so you get your 6 message and 1 box.

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