asterisk users - Jan 2011 - Determine When Call Is Picked Up In Queue

Hi,

I have a situation where a call comes in to my asterisk server, goes
through an IVR and is then handed off to another asterisk server where
it enters a queue waiting for an agent to answer the call.  (I do not
control the second asterisk server).

Is there a way for me to know when the call is actually picked up on
the second asterisk server?  I have a billing application that needs
to start billing when the call is actually answered by an agent.

Thanks a lot.

Best Regards,

Joseph

You might be able to use a macro on the dial command (option M) which gets run
when the remote end answers.
-- 
Jim Dickenson
mailto:dickenson at cfmc.com

CfMC
http://www.cfmc.com/



On Jan 29, 2011, at 10:30 AM, Joseph Begumisa wrote:
> Hi,
> 
> I have a situation where a call comes in to my asterisk server, goes
> through an IVR and is then handed off to another asterisk server where
> it enters a queue waiting for an agent to answer the call.  (I do not
> control the second asterisk server).
> 
> Is there a way for me to know when the call is actually picked up on
> the second asterisk server?  I have a billing application that needs
> to start billing when the call is actually answered by an agent.
> 
> Thanks a lot.
> 
> Best Regards,
> 
> Joseph
> 
> --
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