asterisk users - Aug 2010 - Pickup parcked call from Aastra 9480i ct cordless

Here, we have 2 aastra 9133i and on 9480i ct cordless. We use often the park 
call feature of asterisk to transfer calls to one another.

But the 9480i ct cordless cannot pickup a parked call. When manually 
entering 701 (parked call extention), the phone display "Call failed"
(appel
?cou? in french).

Nothing is displayed on the asterisk console.

When doing it from other aastra phones (same config), or other make phones, 
it works.

Any hints on possible causes ?

>From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Nicolas
Ross
>Subject: [asterisk-users] Pickup parcked call from Aastra 9480i ct cordless
>Here, we have 2 aastra 9133i and on 9480i ct cordless. We use often the
park 
>call feature of asterisk to transfer calls to one another.
>But the 9480i ct cordless cannot pickup a parked call. When manually 
entering 701 (parked call extention), the phone display "Call failed"
(appel

?cou? in french).
>Nothing is displayed on the asterisk console.
>When doing it from other aastra phones (same config), or other make phones,
it works.
>Any hints on possible causes ? 
Make sure your verbosity is set to at least 5 and try to see the CLI output
on failure again.  Are you sure the call is parked on 701 (not 702-720 as
defined in features.conf)?

Other calls/extension dials work from this phone?

> Make sure your verbosity is set to at least 5 and try to see the CLI 
> output
> on failure again.  Are you sure the call is parked on 701 (not 702-720 as
> defined in features.conf)?
Yes, after I can pick it up from my phone (9133i), and it works. I had 
verbosity at 6 at the moment of testing. When he enters 701, only his phones 
displays "Failed", nothing in asterisk. I can pickup after that on
mine.
> Other calls/extension dials work from this phone?
Yes, our extensions are 3 digits, and all other calls to / from this 
(problematic) phone works.

Regads,

>>From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Nicolas
Ross
>>Subject: Re: [asterisk-users] Pickup parcked call from Aastra
9480ictcordless
> Make sure your verbosity is set to at least 5 and try to see the CLI 
> output
> on failure again.  Are you sure the call is parked on 701 (not 702-720 as
> defined in features.conf)?
>>Yes, after I can pick it up from my phone (9133i), and it works. I had 
verbosity at 6 at the moment of testing. When he enters 701, only his phones

displays "Failed", nothing in asterisk. I can pickup after that on
mine.
> Other calls/extension dials work from this phone?
>>Yes, our extensions are 3 digits, and all other calls to / from this 
(problematic) phone works.

Is the phone defined as a SIP extension/peer?  If so, try "sip set debug
peer xxx" and try the call/pickup again.

> Yes, after I can pick it up from my phone (9133i), and it works. I had 
> verbosity at 6 at the moment of testing. When he enters 701, only his
phones
> displays "Failed", nothing in asterisk. I can pickup after that
on mine.
Is there a dial plan on the phone that you need to alter?

Your (local phone) dialplan is not getting pushed out to the handset.  Increase
the version number in your config to force it out to the handset...
________________________________________
From: asterisk-users-bounces at lists.digium.com [asterisk-users-bounces at
lists.digium.com] On Behalf Of Nicolas Ross [rossnick-lists at cybercat.ca]
Sent: Tuesday, August 31, 2010 2:22 PM
To: Asterisk Users List
Subject: [asterisk-users] Pickup parcked call from Aastra 9480i ct cordless

Here, we have 2 aastra 9133i and on 9480i ct cordless. We use often the park
call feature of asterisk to transfer calls to one another.

But the 9480i ct cordless cannot pickup a parked call. When manually
entering 701 (parked call extention), the phone display "Call failed"
(appel
?cou? in french).

Nothing is displayed on the asterisk console.

When doing it from other aastra phones (same config), or other make phones,
it works.

Any hints on possible causes ?


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> Is the phone defined as a SIP extension/peer?  If so, try "sip set
debug
> peer xxx" and try the call/pickup again.
Yes, and doing so, the phone could no longer dial out, bizare.
>> Yes, after I can pick it up from my phone (9133i), and it works. I had
>> verbosity at 6 at the moment of testing. When he enters 701, only his
>> phones
>> displays "Failed", nothing in asterisk. I can pickup after
that on mine.
>
> Is there a dial plan on the phone that you need to alter?
Yes : "x+#|xx+*", same as mine.

After the problem with dial-out stated on top, we rebooted the phone another 
time, and now everithing works... That was strange...