asterisk users - Aug 2010 - AMD setup in Astersik

In my Asterisk server following things have been done to detect answering
machines before the answered call connects to the agents in queue.

In extension_additional.conf

=============================[ext-queues]
include => ext-queues-custom
exten => 5000,20,Macro(user-callerid,)        ; changed the priority to 20
...............
=============================
In extension_custom.conf  added following amd dialplan

======================[ext-queues-custom]
exten => 5000,1,Answer()
exten => 5000,n,AMD(2500|1500|300|5000|120|50|4|384)
exten => 5000,n,GotoIf($["${AMDSTATUS}" =
"MACHINE"]?machine:human)
exten => 5000,n(machine),Verbose(3, We found an answring machine)
exten => 5000,n,Set(AMP=${CALLERID(num)})
exten => 5000,n,Set(date=${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)})
exten => 5000,n,System(not showing the actual command)
exten => 5000,n,Goto(ext-queues,5000,20)
exten => 5000,n(human),Verbose(3, We've got a human on the line!)
exten => 5000,n,Goto(ext-queues,5000,20)
======================================
This setup is working fine but the problem is that when i reload freepbx,
extension_additional.conf will go to its original form
and the changes made will be lost. Is there any way to make the changes in
extension_additional.conf conf permanent . Or is there any alternative
method for this ?
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Hi Tino,

I think you can do it by using dummy queue number. for example create
"500"
queue in freepbx. and replace your goto command in ext-queues-custom with

exten => 5000,n,Goto(ext-queues,500,1)

Regards

On Sat, Aug 7, 2010 at 7:06 PM, Tino <tino at sparksupport.com> wrote:
>
> In my Asterisk server following things have been done to detect answering
> machines before the answered call connects to the agents in queue.
>
> In extension_additional.conf
>
> =============================> [ext-queues]
> include => ext-queues-custom
> exten => 5000,20,Macro(user-callerid,)        ; changed the priority to
20
> ...............
> =============================>
> In extension_custom.conf  added following amd dialplan
>
> ======================> [ext-queues-custom]
> exten => 5000,1,Answer()
> exten => 5000,n,AMD(2500|1500|300|5000|120|50|4|384)
> exten => 5000,n,GotoIf($["${AMDSTATUS}" =
"MACHINE"]?machine:human)
> exten => 5000,n(machine),Verbose(3, We found an answring machine)
> exten => 5000,n,Set(AMP=${CALLERID(num)})
> exten => 5000,n,Set(date=${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)})
> exten => 5000,n,System(not showing the actual command)
> exten => 5000,n,Goto(ext-queues,5000,20)
> exten => 5000,n(human),Verbose(3, We've got a human on the line!)
> exten => 5000,n,Goto(ext-queues,5000,20)
> ======================================>
> This setup is working fine but the problem is that when i reload freepbx,
> extension_additional.conf will go to its original form
> and the changes made will be lost. Is there any way to make the changes in
> extension_additional.conf conf permanent . Or is there any alternative
> method for this ?
>
>
> --
> _____________________________________________________________________
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-- 
Nasir Iqbal

ICT Innovations
http://www.ictinnovations.com/
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Hi,

You can use /etc/asterisk/extensions_override_freepbx.conf  file if you 
dont want your dialplan to get overridden.


Regards,
Rishi

On Saturday 07 August 2010 07:36 PM, Tino wrote:
>
> In my Asterisk server following things have been done to detect 
> answering machines before the answered call connects to the agents in 
> queue.
>
> In extension_additional.conf
>
> =============================> [ext-queues]
> include => ext-queues-custom
> exten => 5000,20,Macro(user-callerid,)        ; changed the priority to
20
> ...............
> =============================>
> In extension_custom.conf  added following amd dialplan
>
> ======================> [ext-queues-custom]
> exten => 5000,1,Answer()
> exten => 5000,n,AMD(2500|1500|300|5000|120|50|4|384)
> exten => 5000,n,GotoIf($["${AMDSTATUS}" =
"MACHINE"]?machine:human)
> exten => 5000,n(machine),Verbose(3, We found an answring machine)
> exten => 5000,n,Set(AMP=${CALLERID(num)})
> exten => 5000,n,Set(date=${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)})
> exten => 5000,n,System(not showing the actual command)
> exten => 5000,n,Goto(ext-queues,5000,20)
> exten => 5000,n(human),Verbose(3, We've got a human on the line!)
> exten => 5000,n,Goto(ext-queues,5000,20)
> ======================================>
> This setup is working fine but the problem is that when i reload 
> freepbx,  extension_additional.conf will go to its original form
> and the changes made will be lost. Is there any way to make the 
> changes in extension_additional.conf conf permanent . Or is there any 
> alternative method for this ?
>