I know that this is a "feature" but I would like to have the hold music recorded while a person is on hold. So I know the agent put them on hold and not just muted. I have monitor-join=yes monitor-format=wav in my queues.conf any ideas? Per http://www.asteriskguru.com/tutorials/queues_conf.html "The best part is no recording will be initiated while the people are listening to music on hold" Jason Confidentiality Statement & Notice: This email is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521 and intended only for the use of the individual or entity to whom it is addressed. Any review, retransmission, dissemination to unauthorized persons or other use of the original message and any attachments is strictly prohibited. If you received this electronic transmission in error, please reply to the above-referenced sender about the error and permanently delete this message. Thank you for your cooperation. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100416/331413b2/attachment-0001.htm
Instead of "putting them on hold", transfer them to a "recorded muted conference"; the agent would "pick them up" by joining and un-muting the conference. _____ From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jason Walker Sent: Friday, April 16, 2010 9:00 AM To: asterisk-users at lists.digium.com Subject: [asterisk-users] Recording music in Queue I know that this is a "feature" but I would like to have the hold music recorded while a person is on hold. So I know the agent put them on hold and not just muted. I have monitor-join=yes monitor-format=wav in my queues.conf any ideas? Per http://www.asteriskguru.com/tutorials/queues_conf.html "The best part is no recording will be initiated while the people are listening to music on hold" Jason Confidentiality Statement & Notice: This email is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521 and intended only for the use of the individual or entity to whom it is addressed. Any review, retransmission, dissemination to unauthorized persons or other use of the original message and any attachments is strictly prohibited. If you received this electronic transmission in error, please reply to the above-referenced sender about the error and permanently delete this message. Thank you for your cooperation. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100416/7e3d6435/attachment.htm
On Fri, 2010-04-16 at 09:00 -0500, Jason Walker wrote:> I know that this is a ?feature? but I would like to have the hold > music recorded while a person is on hold. So I know the agent put > them on hold and not just muted. > > I have > > monitor-join=yes > > monitor-format=wav > > in my queues.conf > >Once the call gets to an agent it will be recorded, even the music if the user is on hold. What you quoted is that the recording will not start UNTIL the agent has answered the call from the queue. -- Telecomunicaciones Abiertas de M?xico S.A. de C.V. Carlos Ch?vez Prats Director de Tecnolog?a +52-55-91169161 ext 2001 -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 198 bytes Desc: This is a digitally signed message part Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20100416/de755fdb/attachment.pgp