asterisk users - Feb 2010 - Web operator/softphone with integration features

Hi All,

I would like to know if there is a good web operator/softphone for a  
little help desk environment (5-10 people).
Apart from the classic features (call, transfer, conference,...), I  
need a small integration with the internal trouble ticket system /  
crm. For example when a call arrives to a number (ex: a number in sip  
to: header), the software should open the right TT web page or any web  
link.

Can you help me? (names, useful links,...)


Thanks and Regards,
Carlo Dimaggio

Hello,

Give our zoiper softphones a try, you could achieve this functionality 
by sending a url over IAX (Sendurl) or by using the open website on 
incoming call. (In which you pass the callerid as a paramter to the 
website to open the ticket that matches that one. (You could also ask 
for the customer to type their ticket number with DTMF and then send 
that info to Zoiper).

Greetings,

Joachim
www.zoiper.com

Carlo Dimaggio wrote:
> Hi All,
>
> I would like to know if there is a good web operator/softphone for a  
> little help desk environment (5-10 people).
> Apart from the classic features (call, transfer, conference,...), I  
> need a small integration with the internal trouble ticket system /  
> crm. For example when a call arrives to a number (ex: a number in sip  
> to: header), the software should open the right TT web page or any web  
> link.
>
> Can you help me? (names, useful links,...)
>
>
> Thanks and Regards,
> Carlo Dimaggio
>
>
>
>
>

Il giorno 26/feb/10, alle ore 14:59, Zoa ha scritto:
> Hello,
>
> Give our zoiper softphones a try, you could achieve this functionality
> by sending a url over IAX (Sendurl) or by using the open website on
> incoming call. (In which you pass the callerid as a paramter to the
> website to open the ticket that matches that one. (You could also ask
> for the customer to type their ticket number with DTMF and then send
> that info to Zoiper).
Hi Joachim,

Thank you for the information.
As this software should be used by the h.d. operators, it is necessary  
to monitor the status of the other extensions (BLF).
Does the BIZ version support this feature?


Thanks,
Carlo