asterisk users - Feb 2010 - 1.6.1 Voicemail users.conf

Hello,
We recently upgraded our Asterisk box from 1.4 to 1.6.1. In both versions of
voicemail you can press 3 for advanced options, 5 to leave a message and
enter an extension to leave a voicemail. This feature worked fine under 1.4.
Now under 1.6.1 all the prompts are the same but when you enter the
extension it reads back the extension (or says the recorded name if present)
then goes straight back to the main menu with the following error on the
console

"app_voicemail.c:5019 leave_voicemail: No entry in voicemail config file
for
'1562'"

I should note here that we use users.conf file. We don't have individual
entries in voicemail.conf.
Does anyone have a fix for this or suggestions to try?
Thanks,
Dave
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On Wed, Feb 17, 2010 at 8:50 AM, Dave Poirier <dpoirier at mesd.k12.or.us>
wrote:
> Hello,
> We recently upgraded our Asterisk box from 1.4 to 1.6.1. In both versions
of
> voicemail you can press 3 for advanced options, 5 to leave a message and
> enter an extension to leave a voicemail. This feature worked fine under
1.4.
> Now under 1.6.1 all the prompts are the same but when you enter the
> extension it reads back the extension (or says the recorded name if
present)
> then goes straight back to the main menu with the following error on the
> console
> "app_voicemail.c:5019 leave_voicemail: No entry in voicemail config
file for
> '1562'"
>
> I should note here that we use users.conf file. We don't have
individual
> entries in voicemail.conf.
> Does anyone have a fix for this or suggestions to try?
I don't use users.conf, but here are some questions / things to try:

What exact version of 1.6.1 are you using?

Are you using the 'default' voicemail context?  If not, do you have
'searchcontexts' enabled in voicemail.conf?

Does it work if you add a dummy mailbox to voicemail.conf in the
'default' context?

Can you use the directory to forward a message to another user using
the directory?


-Jonathan