Hello, I wrote a little AGI-Script that implements an IVR (using asterisk 1.6). The whole conversation is recorded and at some points the caller should tell some information. I detect the silence (WaitForSilence) to go to the next step in the IVR. Until now everything is OK, but... some information the user gives (or speaks) is numeric... some users have the habit, to enter numeric information via the phonekeypad (ergo creating dtmf-tones) but I cant process DTMF-Input during "WaitForSilence". How can I achive that both works simultaneously? I mean recording the spoken digits AND detecting DTMF-Input AND detecting silence to "know", when Input has finished... (I want to avoid that users have to finish their input with the pound-key...) ? Btw.: why are the DTMF-Tones, that a user enters, not hearable in the recording? Thanks for your help and hints, Yves
Steven Davison
2010-Jan-21 11:09 UTC
[asterisk-users] DTMF reception during WaitForSilence
You last question : why are DTMF tones not audible in the recording? WE had issues with DTMF not recording, and found it was due to the handset only sending the DTMF in data, rather than inline, as a beep... that could be your reason :) Steven Davison Net Technial Solutions -----Original Message----- From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Yves Arikoglu Sent: 21 January 2010 11:00 To: asterisk-users at lists.digium.com Subject: [asterisk-users] DTMF reception during WaitForSilence Hello, I wrote a little AGI-Script that implements an IVR (using asterisk 1.6). The whole conversation is recorded and at some points the caller should tell some information. I detect the silence (WaitForSilence) to go to the next step in the IVR. Until now everything is OK, but... some information the user gives (or speaks) is numeric... some users have the habit, to enter numeric information via the phonekeypad (ergo creating dtmf-tones) but I cant process DTMF-Input during "WaitForSilence". How can I achive that both works simultaneously? I mean recording the spoken digits AND detecting DTMF-Input AND detecting silence to "know", when Input has finished... (I want to avoid that users have to finish their input with the pound-key...) ? Btw.: why are the DTMF-Tones, that a user enters, not hearable in the recording? Thanks for your help and hints, Yves -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users