Hey Yall I have an interesting situation. When a person is on the phone (Polycom 501) and another call hits the phone the phone mutes on the users side not the person outside the asterisk system. It stays mute until the call goes to voicemail. Its like the beep we should get from the call waiting has turned into dead silence. Any ideas Thanks Michael D Mosier __________ Information from ESET Smart Security, version of virus signature database 4628 (20091122) __________ The message was checked by ESET Smart Security. http://www.eset.com
A little more information please... the PC501 has how many lines defined(the phone has 3 definable, can be 1,2 or 3)? Calls are SIP or DAHDI or Mixed? -----Original Message----- From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Michael Sent: Tuesday, January 12, 2010 9:56 PM To: asterisk-users at lists.digium.com Subject: [asterisk-users] Polycom Mute Problem Hey Yall I have an interesting situation. When a person is on the phone (Polycom 501) and another call hits the phone the phone mutes on the users side not the person outside the asterisk system. It stays mute until the call goes to voicemail. Its like the beep we should get from the call waiting has turned into dead silence. Any ideas Thanks Michael D Mosier __________ Information from ESET Smart Security, version of virus signature database 4628 (20091122) __________ The message was checked by ESET Smart Security. http://www.eset.com -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Upgrade the phone. I ran into the same issue a year or so ago. There was some setting that was screwed up in the config file and upgrading to the newest version at the time fixed it. It was something like the call waiting tone being 30 seconds of dead air. -----Original Message----- From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Michael Sent: Tuesday, January 12, 2010 9:56 PM To: asterisk-users at lists.digium.com Subject: [asterisk-users] Polycom Mute Problem Hey Yall I have an interesting situation. When a person is on the phone (Polycom 501) and another call hits the phone the phone mutes on the users side not the person outside the asterisk system. It stays mute until the call goes to voicemail. Its like the beep we should get from the call waiting has turned into dead silence. Any ideas Thanks Michael D Mosier __________ Information from ESET Smart Security, version of virus signature database 4628 (20091122) __________ The message was checked by ESET Smart Security. http://www.eset.com -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users