asterisk users - Dec 2009 - Daily Thousands of files in recording calls in Device mode

I
installed an Elastix based system and changed it to work in Device-Mode since
there is a call center and users has to login.
As
requested, I made "recording always" to all the users.
The
problem is there are no links in the Monitoring reports to the calls and while
checking /var/spool/asterisk/monitor I found that there are thousands of 1 byte
files for every day (!) and now we are already with 700,000 files after two
weeks and actually without recordings.
Also
must mentions that there are OUT- files, but no IN..
Any ideas ?


      
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On Thu, Dec 31, 2009 at 12:12:19PM -0800, Yuval Yogev
wrote:
> I
> installed an Elastix based system and changed it to work in Device-Mode 
That's FreePBX terminology.
> since
> there is a call center and users has to login.
> As
> requested, I made "recording always" to all the users.
> The
> problem is there are no links in the Monitoring reports to the calls and
while
> checking /var/spool/asterisk/monitor I found that there are thousands of 1
byte
> files for every day (!) and now we are already with 700,000 files after two
> weeks and actually without recordings.
I guess it;s time to look at the dialplan. Can you provide a trace of
such a call?

How many calls do you have each day?
> Also
> must mentions that there are OUT- files, but no IN..
> Any ideas ?
-- 
               Tzafrir Cohen
icq#16849755              jabber:tzafrir.cohen at xorcom.com
+972-50-7952406           mailto:tzafrir.cohen at xorcom.com
http://www.xorcom.com  iax:guest at local.xorcom.com/tzafrir

If I can give a suggestion, do save the files to a different folder per
day/queue or it will get unmanageable at warp speed :)
l.

2009/12/31 Yuval Yogev <yuval39 at yahoo.com>
> I installed an Elastix based system and changed it to work in Device-Mode
> since there is a call center and users has to login.
>
> As requested, I made "recording always" to all the users.
>
> The problem is there are no links in the Monitoring reports to the calls
> and while checking /var/spool/asterisk/monitor I found that there are
> thousands of 1 byte files for every day (!) and now we are already with
> 700,000 files after two weeks and actually without recordings.
>
> Also must mentions that there are OUT- files, but no IN..
>
>
> --
Loway - home of QueueMetrics - http://queuemetrics.com
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Dear Tzafrir,
There are about a few hundreds of calls every day, so we get a few thousands of
files (corrupted files ..)
Please instruct me what to do in order to pass you such a trace .
Thanks in advance
Yuval

-----------------------------------------------------------------

Date: Thu, 31 Dec 2009 22:27:58 +0200
From: Tzafrir Cohen <tzafrir.cohen at xorcom.com>
Subject: Re: [asterisk-users] Daily Thousands of files in recording
    calls    in    Device mode
To: asterisk-users at lists.digium.com
Message-ID: <20091231202758.GB14563 at xorcom.com>
Content-Type: text/plain; charset=us-ascii

On Thu, Dec 31, 2009 at 12:12:19PM -0800, Yuval Yogev
wrote:
> I
> installed an Elastix based system and changed it to work in Device-Mode 
That's FreePBX terminology.
> since
> there is a call center and users has to login.
> As
> requested, I made "recording always" to all the users.
> The
> problem is there are no links in the Monitoring reports to the calls and
while
> checking /var/spool/asterisk/monitor I found that there are thousands of 1
byte
> files for every day (!) and now we are already with 700,000 files after two
> weeks and actually without recordings.
I guess it;s time to look at the dialplan. Can you provide a trace of
such a call?

How many calls do you have each day?
> Also
> must mentions that there are OUT- files, but no IN..
> Any ideas ?
-- 
               Tzafrir Cohen
icq#16849755              jabber:tzafrir.cohen at xorcom.com
+972-50-7952406           mailto:tzafrir.cohen at xorcom.com
http://www.xorcom.com  iax:guest at local.xorcom.com/tzafrir


      
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