Hello I have a simple configuration to allow the admins listen to agent calls: exten => _654,1,ChanSpy(Agent) exten => _654,2,Hangup() The problem is... even when the agents hung up... it seems the channels remain active: okavango*CLI> show channels SIP/211-b3042018 654 at default:1 Up ChanSpy(Agent) SIP/211-b3fbf768 654 at default:1 Up ChanSpy(Agent) SIP/211-b4d88940 654 at default:1 Up ChanSpy(Agent) SIP/211-b52e6498 654 at default:1 Up ChanSpy(Agent) SIP/211-b4bbfcc0 654 at default:1 Up ChanSpy(Agent) SIP/211-b4ba9f88 654 at default:1 Up ChanSpy(Agent) (the agent is using extension 211) I have more then 10 lines like these. Why do the ChanSpy calls dont hang up? Thanks Regards Joao Pereira -- StarTel - A Rede Livre Joao Gomes Pereira www.startel.pt +351 304500650 sip: gomespereira at startel.pt