John A. Sullivan III
2009-Oct-15 02:56 UTC
[asterisk-users] Callpickup works for outside calls but not inside calls
Hello, all. I've got a problem where we set up call pickup for a
customer. If the Bob's extension rings and Bob is in Jim's office, Bob
can press the button on his Snom 320 that says "Bob" and pick up his
line. It works great for calls coming in from the outside but does not
work for internal calls. Internal calls generate a
app_directed_pickup.c:204 pickup_exec: No target channel found for 617
error.
I see an old bug about this where the contexts were not consistent but
ours appear to be consistent. Here are examples of pertinent parts of
the dialplan:
[a10base]
exten => 911,1,Macro(emergency-US,xxxxxxxxxx)
exten => 9911,1,Macro(emergency-US,xxxxxxxxxx)
; Terry Keeley
; We put these in a10base rather than a10 or a10pub
;so that the spare stations can access them but public cannot
exten => 612,hint,SIP/tkeeley
; Joe Intrabartola
exten => 613,hint,SIP/jintrabartola
; Maryann Lapolla
exten => 614,hint,SIP/mlapolla
; Michael Intrabartola
exten => 616,hint,SIP/mintrabartola
; Vinny De Marco
exten => 617,hint,SIP/vdemarco
; Reception - the Reception desk may ring when someone dials zero
exten => 621,hint,SIP/reception-a10
; Steve McClain
exten => 624,hint,SIP/smcclain
; Amityville Intercom
;exten => 686,1,Dial(SIP/avilleextdoor-a10,60)
;exten => 686,n,Hangup()
exten => _*8XXX,1,Pickup(${EXTEN:2}@a10pub) ; Enable call pickup for hinted
stations
exten => 7998,1,VoiceMailMain(${CALLERID(num)}@a10) ; Direct mail retrieval
exten => 7998,n,Hangup()
include => a10pub
include => a10utils
include => a10conf
include => a10parking
[a10in] ; direct inbound SIP dialing
exten => conference,1,Goto(a10pub,6000,1)
exten => joe,1,Goto(a10pub,613,1)
exten => maryann,1,Goto(a10pub,614,1)
exten => michael,1,Goto(a10pub,616,1)
exten => terry,1,Goto(a10pub,612,1)
exten => tommyvan,1,Goto(a10pub,615,1)
exten => vinny,1,Goto(a10pub,617,1)
exten => ebc,1,Goto(a10pub,99999,ringall)
exten => vmail,1,Goto(a10pub,7999,1)
[a10pub]
; Public access - BE SURE there is no outbound access from here, e.g.,
; Background() functions will jump to any valid extension entered
; whether or not it is listed in the menu
; Terry Keeley
exten => 612,1,Set(__VM=612) ; VoiceMail ID
exten => 612,n,Gosub(a10ringtones,internal,1)
exten => 612,n,Macro(common,SIP/tkeeley,1,a10)
; 1 for VM, a10 VM context, no followme, ring for default seconds
exten => 8612,1,VoiceMail(612 at a10,u)
exten => 7612,1,VoiceMailMain(612 at a10)
exten => 7612,n,Hangup()
; Joe Intrabartola
exten => 613,1,Set(__VM=613)
exten => 613,n,Gosub(a10ringtones,internal,1)
exten => 613,n,Macro(common,SIP/jintrabartola,1,a10)
exten => 8613,1,VoiceMail(613 at a10,u)
exten => 7613,1,VoiceMailMain(613 at a10)
; Vinny De Marco
exten => 617,1,Set(__VM=617)
exten => 617,n,Gosub(a10ringtones,internal,1)
exten => 617,n,Macro(common,SIP/vdemarco,1,a10)
exten => 8617,1,VoiceMail(617 at a10,u)
exten => 7617,1,VoiceMailMain(617 at a10)
; Floral Park Spare
exten => 618,1,Gosub(a10ringtones,internal,1)
exten => 618,n,Dial(SIP/sparef1-a10,120,o) ; Ring the phone for up to 2
minutes
exten => 618,n,Hangup()
If I make a SIP call across the Internet to Vinny, for example, we issue
a goto to Vinny's internal extension. Terry can press the call pickup
and it all works. The same if I dial in from the PSTN. Here is the
call sequence:
-- Executing [vinny at a10in:1] Goto("SIP/jasiii-ad0e1048",
"a10pub,617,1") in new stack
-- Goto (a10pub,617,1)
-- Executing [617 at a10pub:1] Set("SIP/jasiii-ad0e1048",
"__VM=617") in new stack
-- Executing [617 at a10pub:2] Gosub("SIP/jasiii-ad0e1048",
"a10ringtones,internal,1") in new stack
-- Executing [internal at a10ringtones:1]
SIPAddHeader("SIP/jasiii-ad0e1048", ""Alert-Info:
<http://www.notused.com>\;info=alert-internal\;x-line-id=0"") in
new stack
-- Executing [internal at a10ringtones:2]
Return("SIP/jasiii-ad0e1048", "") in new stack
-- Executing [617 at a10pub:3] Macro("SIP/jasiii-ad0e1048",
"common,SIP/vdemarco,1,a10") in new stack
-- Executing [s at macro-common:1] Set("SIP/jasiii-ad0e1048",
"TM=24") in new stack
-- Executing [s at macro-common:2] Dial("SIP/jasiii-ad0e1048",
"SIP/vdemarco,24,o") in new stack
== Using SIP RTP TOS bits 176
== Using SIP RTP CoS mark 5
-- Called vdemarco
-- SIP/vdemarco-d4012df8 is ringing
-- SIP/vdemarco-d4012df8 is ringing
-- SIP/vdemarco-d4012df8 is ringing
-- SIP/vdemarco-d4012df8 is ringing
== Using SIP RTP TOS bits 176
== Using SIP RTP CoS mark 5
== Extension Changed 612[a10base] new state InUse for Notify User
jintrabartola
== Extension Changed 612[a10base] new state InUse for Notify User
reception-a10
-- Executing [*8617 at a10f:1] Pickup("SIP/tkeeley-acc9aaf8",
"617 at a10pub") in new stack
== Extension Changed 612[a10base] new state InUse for Notify User
mintrabartola
== Extension Changed 612[a10base] new state InUse for Notify User mlapolla
== Extension Changed 612[a10base] new state InUse for Notify User sparea1-a10
== Extension Changed 612[a10base] new state InUse for Notify User clerical-a10
== Extension Changed 612[a10base] new state InUse for Notify User confroom-a10
== Extension Changed 612[a10base] new state InUse for Notify User smcclain
== Extension Changed 612[a10base] new state InUse for Notify User vdemarco
-- Executing [*8617 at a10f:2] Playback("SIP/tkeeley-acc9aaf8",
"im-sorry") in new stack
-- <SIP/tkeeley-acc9aaf8> Playing 'im-sorry.ulaw' (language
'en') NOTE PICKUP APPEARS TO FAIL (I'm sorry message) BUT THEN
SUCCEEDS
-- SIP/tkeeley-acc9aaf8 answered SIP/jasiii-ad0e1048
== Extension Changed 617[a10base] new state Idle for Notify User jintrabartola
== Extension Changed 617[a10base] new state Idle for Notify User confroom-a10
-- Packet2Packet bridging SIP/jasiii-ad0e1048 and SIP/tkeeley-acc9aaf8
== Spawn extension (a10f, *8617, 2) exited non-zero on
'SIP/vdemarco-d4012df8<ZOMBIE>'
== Extension Changed 617[a10base] new state Idle for Notify User sparea1-a10
-- Executing [h at a10f:1]
Hangup("SIP/vdemarco-d4012df8<ZOMBIE>", "") in new
stack
If we dial Vinny's extension from an internal phone, say sparef1-a10,
and Terry tries to pick it up, it fails but the call sequence looks
identical except the pickup never bridges the call and generates an
error. Here is the nearly identical sequence:
-- Executing [617 at a10f:1] Set("SIP/sparef1-a10-ad0b12f8",
"__VM=617") in new stack
-- Executing [617 at a10f:2] Gosub("SIP/sparef1-a10-ad0b12f8",
"a10ringtones,internal,1") in new stack
-- Executing [internal at a10ringtones:1]
SIPAddHeader("SIP/sparef1-a10-ad0b12f8", ""Alert-Info:
<http://www.notused.com>\;info=alert-internal\;x-line-id=0"") in
new stack
-- Executing [internal at a10ringtones:2]
Return("SIP/sparef1-a10-ad0b12f8", "") in new stack
-- Executing [617 at a10f:3] Macro("SIP/sparef1-a10-ad0b12f8",
"common,SIP/vdemarco,1,a10") in new stack
-- Executing [s at macro-common:1] Set("SIP/sparef1-a10-ad0b12f8",
"TM=24") in new stack
-- Executing [s at macro-common:2]
Dial("SIP/sparef1-a10-ad0b12f8", "SIP/vdemarco,24,o") in new
stack
== Using SIP RTP TOS bits 176
== Using SIP RTP CoS mark 5
-- Called vdemarco
-- SIP/vdemarco-1c41fc38 is ringing
-- SIP/vdemarco-1c41fc38 is ringing
-- SIP/vdemarco-1c41fc38 is ringing
-- SIP/vdemarco-1c41fc38 is ringing
-- SIP/vdemarco-1c41fc38 is ringing
== Using SIP RTP TOS bits 176
== Using SIP RTP CoS mark 5
== Extension Changed 612[a10base] new state InUse for Notify User
jintrabartola
-- Executing [*8617 at a10f:1] Pickup("SIP/tkeeley-acc4df68",
"617 at a10pub") in new stack
== Extension Changed 612[a10base] new state InUse for Notify User
reception-a10
[Oct 14 22:14:41] NOTICE[2778]: app_directed_pickup.c:204 pickup_exec: No target
channel found for 617.
-- Executing [*8617 at a10f:2] Playback("SIP/tkeeley-acc4df68",
"im-sorry") in new stack
== Extension Changed 612[a10base] new state InUse for Notify User
mintrabartola
== Extension Changed 612[a10base] new state InUse for Notify User mlapolla
== Extension Changed 612[a10base] new state InUse for Notify User sparea1-a10
== Extension Changed 612[a10base] new state InUse for Notify User clerical-a10
== Extension Changed 612[a10base] new state InUse for Notify User confroom-a10
== Extension Changed 612[a10base] new state InUse for Notify User smcclain
== Extension Changed 612[a10base] new state InUse for Notify User vdemarco
-- <SIP/tkeeley-acc4df68> Playing 'im-sorry.ulaw' (language
'en')
-- Executing [*8617 at a10f:3] Wait("SIP/tkeeley-acc4df68",
"0.0.5") in new stack
-- Executing [*8617 at a10f:4] Playback("SIP/tkeeley-acc4df68",
"you-dialed-wrong-number") in new stack
-- <SIP/tkeeley-acc4df68> Playing
'you-dialed-wrong-number.ulaw' (language 'en')
-- Executing [*8617 at a10f:5] Wait("SIP/tkeeley-acc4df68",
"0.4") in new stack
-- Executing [*8617 at a10f:6] Playback("SIP/tkeeley-acc4df68",
"vm-goodbye") in new stack
-- <SIP/tkeeley-acc4df68> Playing 'vm-goodbye.ulaw' (language
'en')
-- Executing [*8617 at a10f:7] Hangup("SIP/tkeeley-acc4df68",
"") in new stack
== Spawn extension (a10f, *8617, 7) exited non-zero on
'SIP/tkeeley-acc4df68'
-- Executing [h at a10f:1] Hangup("SIP/tkeeley-acc4df68",
"") in new stack
== Spawn extension (a10f, h, 1) exited non-zero on
'SIP/tkeeley-acc4df68'
They look identical to me! Except one works and one doesn't. What did I
do wrong? How do I configure this so call pickup works for both external
and internal calls? Thanks - John
--
John A. Sullivan III
Open Source Development Corporation
+1 207-985-7880
jsullivan at opensourcedevel.com
http://www.spiritualoutreach.com
Making Christianity intelligible to secular society
John A. Sullivan III
2009-Oct-16 01:21 UTC
[asterisk-users] Callpickup works for outside calls but not inside calls
On Wed, 2009-10-14 at 22:56 -0400, John A. Sullivan III wrote:> Hello, all. I've got a problem where we set up call pickup for a > customer. If the Bob's extension rings and Bob is in Jim's office, Bob > can press the button on his Snom 320 that says "Bob" and pick up his > line. It works great for calls coming in from the outside but does not > work for internal calls. Internal calls generate a > app_directed_pickup.c:204 pickup_exec: No target channel found for 617 > error. > > I see an old bug about this where the contexts were not consistent but > ours appear to be consistent. Here are examples of pertinent parts of > the dialplan: > > [a10base] > exten => 911,1,Macro(emergency-US,xxxxxxxxxx) > exten => 9911,1,Macro(emergency-US,xxxxxxxxxx) > > ; Terry Keeley > ; We put these in a10base rather than a10 or a10pub > ;so that the spare stations can access them but public cannot > exten => 612,hint,SIP/tkeeley > > ; Joe Intrabartola > exten => 613,hint,SIP/jintrabartola > > ; Maryann Lapolla > exten => 614,hint,SIP/mlapolla > > ; Michael Intrabartola > exten => 616,hint,SIP/mintrabartola > > ; Vinny De Marco > exten => 617,hint,SIP/vdemarco > > ; Reception - the Reception desk may ring when someone dials zero > exten => 621,hint,SIP/reception-a10 > > ; Steve McClain > exten => 624,hint,SIP/smcclain > > ; Amityville Intercom > ;exten => 686,1,Dial(SIP/avilleextdoor-a10,60) > ;exten => 686,n,Hangup() > > exten => _*8XXX,1,Pickup(${EXTEN:2}@a10pub) ; Enable call pickup for hinted stations > > exten => 7998,1,VoiceMailMain(${CALLERID(num)}@a10) ; Direct mail retrieval > exten => 7998,n,Hangup() > > include => a10pub > include => a10utils > include => a10conf > include => a10parking > > [a10in] ; direct inbound SIP dialing > exten => conference,1,Goto(a10pub,6000,1) > exten => joe,1,Goto(a10pub,613,1) > exten => maryann,1,Goto(a10pub,614,1) > exten => michael,1,Goto(a10pub,616,1) > exten => terry,1,Goto(a10pub,612,1) > exten => tommyvan,1,Goto(a10pub,615,1) > exten => vinny,1,Goto(a10pub,617,1) > exten => ebc,1,Goto(a10pub,99999,ringall) > exten => vmail,1,Goto(a10pub,7999,1) > > [a10pub] > ; Public access - BE SURE there is no outbound access from here, e.g., > ; Background() functions will jump to any valid extension entered > ; whether or not it is listed in the menu > > ; Terry Keeley > exten => 612,1,Set(__VM=612) ; VoiceMail ID > exten => 612,n,Gosub(a10ringtones,internal,1) > exten => 612,n,Macro(common,SIP/tkeeley,1,a10) > ; 1 for VM, a10 VM context, no followme, ring for default seconds > exten => 8612,1,VoiceMail(612 at a10,u) > exten => 7612,1,VoiceMailMain(612 at a10) > exten => 7612,n,Hangup() > > ; Joe Intrabartola > exten => 613,1,Set(__VM=613) > exten => 613,n,Gosub(a10ringtones,internal,1) > exten => 613,n,Macro(common,SIP/jintrabartola,1,a10) > exten => 8613,1,VoiceMail(613 at a10,u) > exten => 7613,1,VoiceMailMain(613 at a10) > > ; Vinny De Marco > exten => 617,1,Set(__VM=617) > exten => 617,n,Gosub(a10ringtones,internal,1) > exten => 617,n,Macro(common,SIP/vdemarco,1,a10) > exten => 8617,1,VoiceMail(617 at a10,u) > exten => 7617,1,VoiceMailMain(617 at a10) > > ; Floral Park Spare > exten => 618,1,Gosub(a10ringtones,internal,1) > exten => 618,n,Dial(SIP/sparef1-a10,120,o) ; Ring the phone for up to 2 minutes > exten => 618,n,Hangup() > > > If I make a SIP call across the Internet to Vinny, for example, we issue > a goto to Vinny's internal extension. Terry can press the call pickup > and it all works. The same if I dial in from the PSTN. Here is the > call sequence: > > -- Executing [vinny at a10in:1] Goto("SIP/jasiii-ad0e1048", "a10pub,617,1") in new stack > -- Goto (a10pub,617,1) > -- Executing [617 at a10pub:1] Set("SIP/jasiii-ad0e1048", "__VM=617") in new stack > -- Executing [617 at a10pub:2] Gosub("SIP/jasiii-ad0e1048", "a10ringtones,internal,1") in new stack > -- Executing [internal at a10ringtones:1] SIPAddHeader("SIP/jasiii-ad0e1048", ""Alert-Info: <http://www.notused.com>\;info=alert-internal\;x-line-id=0"") in new stack > -- Executing [internal at a10ringtones:2] Return("SIP/jasiii-ad0e1048", "") in new stack > -- Executing [617 at a10pub:3] Macro("SIP/jasiii-ad0e1048", "common,SIP/vdemarco,1,a10") in new stack > -- Executing [s at macro-common:1] Set("SIP/jasiii-ad0e1048", "TM=24") in new stack > -- Executing [s at macro-common:2] Dial("SIP/jasiii-ad0e1048", "SIP/vdemarco,24,o") in new stack > == Using SIP RTP TOS bits 176 > == Using SIP RTP CoS mark 5 > -- Called vdemarco > -- SIP/vdemarco-d4012df8 is ringing > -- SIP/vdemarco-d4012df8 is ringing > -- SIP/vdemarco-d4012df8 is ringing > -- SIP/vdemarco-d4012df8 is ringing > == Using SIP RTP TOS bits 176 > == Using SIP RTP CoS mark 5 > == Extension Changed 612[a10base] new state InUse for Notify User jintrabartola > == Extension Changed 612[a10base] new state InUse for Notify User reception-a10 > -- Executing [*8617 at a10f:1] Pickup("SIP/tkeeley-acc9aaf8", "617 at a10pub") in new stack > == Extension Changed 612[a10base] new state InUse for Notify User mintrabartola > == Extension Changed 612[a10base] new state InUse for Notify User mlapolla > == Extension Changed 612[a10base] new state InUse for Notify User sparea1-a10 > == Extension Changed 612[a10base] new state InUse for Notify User clerical-a10 > == Extension Changed 612[a10base] new state InUse for Notify User confroom-a10 > == Extension Changed 612[a10base] new state InUse for Notify User smcclain > == Extension Changed 612[a10base] new state InUse for Notify User vdemarco > -- Executing [*8617 at a10f:2] Playback("SIP/tkeeley-acc9aaf8", "im-sorry") in new stack > -- <SIP/tkeeley-acc9aaf8> Playing 'im-sorry.ulaw' (language 'en') NOTE PICKUP APPEARS TO FAIL (I'm sorry message) BUT THEN SUCCEEDS > -- SIP/tkeeley-acc9aaf8 answered SIP/jasiii-ad0e1048 > == Extension Changed 617[a10base] new state Idle for Notify User jintrabartola > == Extension Changed 617[a10base] new state Idle for Notify User confroom-a10 > -- Packet2Packet bridging SIP/jasiii-ad0e1048 and SIP/tkeeley-acc9aaf8 > == Spawn extension (a10f, *8617, 2) exited non-zero on 'SIP/vdemarco-d4012df8<ZOMBIE>' > == Extension Changed 617[a10base] new state Idle for Notify User sparea1-a10 > -- Executing [h at a10f:1] Hangup("SIP/vdemarco-d4012df8<ZOMBIE>", "") in new stack > > If we dial Vinny's extension from an internal phone, say sparef1-a10, > and Terry tries to pick it up, it fails but the call sequence looks > identical except the pickup never bridges the call and generates an > error. Here is the nearly identical sequence: > > -- Executing [617 at a10f:1] Set("SIP/sparef1-a10-ad0b12f8", "__VM=617") in new stack > -- Executing [617 at a10f:2] Gosub("SIP/sparef1-a10-ad0b12f8", "a10ringtones,internal,1") in new stack > -- Executing [internal at a10ringtones:1] SIPAddHeader("SIP/sparef1-a10-ad0b12f8", ""Alert-Info: <http://www.notused.com>\;info=alert-internal\;x-line-id=0"") in new stack > -- Executing [internal at a10ringtones:2] Return("SIP/sparef1-a10-ad0b12f8", "") in new stack > -- Executing [617 at a10f:3] Macro("SIP/sparef1-a10-ad0b12f8", "common,SIP/vdemarco,1,a10") in new stack > -- Executing [s at macro-common:1] Set("SIP/sparef1-a10-ad0b12f8", "TM=24") in new stack > -- Executing [s at macro-common:2] Dial("SIP/sparef1-a10-ad0b12f8", "SIP/vdemarco,24,o") in new stack > == Using SIP RTP TOS bits 176 > == Using SIP RTP CoS mark 5 > -- Called vdemarco > -- SIP/vdemarco-1c41fc38 is ringing > -- SIP/vdemarco-1c41fc38 is ringing > -- SIP/vdemarco-1c41fc38 is ringing > -- SIP/vdemarco-1c41fc38 is ringing > -- SIP/vdemarco-1c41fc38 is ringing > == Using SIP RTP TOS bits 176 > == Using SIP RTP CoS mark 5 > == Extension Changed 612[a10base] new state InUse for Notify User jintrabartola > -- Executing [*8617 at a10f:1] Pickup("SIP/tkeeley-acc4df68", "617 at a10pub") in new stack > == Extension Changed 612[a10base] new state InUse for Notify User reception-a10 > [Oct 14 22:14:41] NOTICE[2778]: app_directed_pickup.c:204 pickup_exec: No target channel found for 617. > -- Executing [*8617 at a10f:2] Playback("SIP/tkeeley-acc4df68", "im-sorry") in new stack > == Extension Changed 612[a10base] new state InUse for Notify User mintrabartola > == Extension Changed 612[a10base] new state InUse for Notify User mlapolla > == Extension Changed 612[a10base] new state InUse for Notify User sparea1-a10 > == Extension Changed 612[a10base] new state InUse for Notify User clerical-a10 > == Extension Changed 612[a10base] new state InUse for Notify User confroom-a10 > == Extension Changed 612[a10base] new state InUse for Notify User smcclain > == Extension Changed 612[a10base] new state InUse for Notify User vdemarco > -- <SIP/tkeeley-acc4df68> Playing 'im-sorry.ulaw' (language 'en') > -- Executing [*8617 at a10f:3] Wait("SIP/tkeeley-acc4df68", "0.0.5") in new stack > -- Executing [*8617 at a10f:4] Playback("SIP/tkeeley-acc4df68", "you-dialed-wrong-number") in new stack > -- <SIP/tkeeley-acc4df68> Playing 'you-dialed-wrong-number.ulaw' (language 'en') > -- Executing [*8617 at a10f:5] Wait("SIP/tkeeley-acc4df68", "0.4") in new stack > -- Executing [*8617 at a10f:6] Playback("SIP/tkeeley-acc4df68", "vm-goodbye") in new stack > -- <SIP/tkeeley-acc4df68> Playing 'vm-goodbye.ulaw' (language 'en') > -- Executing [*8617 at a10f:7] Hangup("SIP/tkeeley-acc4df68", "") in new stack > == Spawn extension (a10f, *8617, 7) exited non-zero on 'SIP/tkeeley-acc4df68' > -- Executing [h at a10f:1] Hangup("SIP/tkeeley-acc4df68", "") in new stack > == Spawn extension (a10f, h, 1) exited non-zero on 'SIP/tkeeley-acc4df68' > > They look identical to me! Except one works and one doesn't. What did I > do wrong? How do I configure this so call pickup works for both external > and internal calls? Thanks - JohnFound it! I must have a slight misunderstanding about contexts. I assumed if contextA was included in contextB and, if a user in contextB dials a number in contextA, the call context is contextA. It appears it is contextB - at least for peers. It appears to be different for users. In any event, I needed to add the contexts for all the possible internal calls to the call pickup command: exten => _*8XXX,1,Pickup(${EXTEN:2}@a10pub&${EXTEN:2}@a10a&${EXTEN:2}@a10f) It appears to be working now - John -- John A. Sullivan III Open Source Development Corporation Street Preacher: Are you SAVED?????!!!!!! Educated Skeptic: Saved from WHAT?????!!!!!! Educated Believer: From our selfishness that hurts the ones we love and condemns us to an eternity of hurting each other. http://www.spiritualoutreach.com Christianity that makes sense