asterisk users - Sep 2009 - Prevent Agent Login from a second extension

Hi friends,

 

Is there any way to prevent an Agent from logging in from a second extension
if he is already logged on from an extension.

 

Right now, the scenario is if he login from a second extension, asterisk
will automatically log him off from first extension. What I need is that
asterisk should tell him that he is already logged on from an extension and
should prevent him from logging in again from another extn.

The problem with existing scenario is that, I am not getting CDR record for
the automatic log out event. I need this for evaluation purposes.

 

I am using asterisk 1.2.30. I have 1.4 also but that also is having the same
behavior.

 

Thanks in advance for any help.

 

Regards

Shanavaz.

 

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I think you have to write your own agent login and logout so that you
will not have this problem.

________________________________________
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Shanavaz E
A
Sent: Wednesday, 2 September 2009 4:27 PM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Prevent Agent Login from a second extension

Hi friends,

Is there any way to prevent an Agent from logging in from a second
extension if he is already logged on from an extension.

Right now, the scenario is if he login from a second extension, asterisk
will automatically log him off from first extension. What I need is that
asterisk should tell him that he is already logged on from an extension
and should prevent him from logging in again from another extn.
The problem with existing scenario is that, I am not getting CDR record
for the automatic log out event. I need this for evaluation purposes.

I am using asterisk 1.2.30. I have 1.4 also but that also is having the
same behavior.

Thanks in advance for any help.

Regards
Shanavaz.

The only way around the 'auto-logout' problem I found was to call a
script when agents login.  This script checks to see if they are already logged
in or not - then, if they are, it does whatever I want (I manually log them off
the other phone first - you could play a message instead).

HTH
Andy

?

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces
at lists.digium.com] On Behalf Of Shanavaz E A
Sent: 02 September 2009 07:27
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Prevent Agent Login from a second extension

Hi friends,

Is there any way to prevent an Agent from logging in from a second extension if
he is already logged on from an extension.

Right now, the scenario is if he login from a second extension, asterisk will
automatically log him off from first extension. What I need is that asterisk
should tell him that he is already logged on from an extension and should
prevent him from logging in again from another extn.
The problem with existing scenario is that, I am not getting CDR record for the
automatic log out event. I need this for evaluation purposes.

I am using asterisk 1.2.30. I have 1.4 also but that also is having the same
behavior.

Thanks in advance for any help.

Regards
Shanavaz.