Hi
1. I want to record all calls that land to an agent via a queue using a
meaningful name - as of now i name the recorded file on the fly using {CALLERID}
variable so that the file gets stored using the caller id iunder
/var/spool/asterisk/monitor , now if i want to store it as
<CALLERID><EXTEN where call landed from queue> ....how can i do this
?
2. I have a CDR issue - when A calls he is put in Queue and say he is answered
by Agent B ..Agent B transfers the Call to agent C as it is to Agent C whom A
wants to talk..when the call gets d/c the CDR for that call shows the
destination field as B whereas it shd be C...how do i take care of this ...in my
call center agents are paid on the basis of talk time on inbound calls - this
way an agent who just transfers calls is at merry !!
3. Are their any GPL based queue reporting software - hows the asterisk queue
statistics program from asteriskguru.com has anyone tried it ?
Thanks
Sriram
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Hi Sriram, 1. Set the channel variable MonitorFilename before Queue() in dialplan and you can give some meaningful filename for record. 2. I guess you can use an AGI to capture events and then integrate this with a DB in the Backend. This should help you to track the activity. 3. asternic from asteriskguru is kind of OK. Gives you a live and detailed report. Parses the queue_log to the MySQL DB and works. This parse program could be used in your AGI which I mentioned in point 2. Hope this helps. Regards, Kurian Thayil. On Sun, 2009-07-05 at 22:41 +0530, Sriram wrote:> Hi > > 1. I want to record all calls that land to an agent via a queue using > a meaningful name - as of now i name the recorded file on the fly > using {CALLERID} variable so that the file gets stored using the > caller id iunder /var/spool/asterisk/monitor , now if i want to store > it as <CALLERID><EXTEN where call landed from queue> ....how can i do > this ? > 2. I have a CDR issue - when A calls he is put in Queue and say he is > answered by Agent B ..Agent B transfers the Call to agent C as it is > to Agent C whom A wants to talk..when the call gets d/c the CDR for > that call shows the destination field as B whereas it shd be C...how > do i take care of this ...in my call center agents are paid on the > basis of talk time on inbound calls - this way an agent who just > transfers calls is at merry !! > 3. Are their any GPL based queue reporting software - hows the > asterisk queue statistics program from asteriskguru.com has anyone > tried it ? > > Thanks > Sriram > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-- Kurian Mathew Thayil. (GPG KeyID: E232394F) -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 197 bytes Desc: This is a digitally signed message part Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20090706/bb85ddf6/attachment.pgp
Hello, Just a correction, Asternic Call Center Stats is not from asteriskguru. Asteriskguru has its own statistic program that is not open source, but free to use. Asternic was written by me (not asteriskguru) and has an open source version and a commercial one. Best regards, -- Nicol?s Gudi?o Buenos Aires - Argentina On Mon, Jul 6, 2009 at 12:08 AM, Kurian Thayil<kurianmthayil at gmail.com> wrote:> Hi Sriram, > > 1. Set the channel variable MonitorFilename before Queue() in dialplan > and you can give some meaningful filename for record. > 2. I guess you can use an AGI to capture events and then integrate this > with a DB in the Backend. This should help you to track the activity. > 3. asternic from asteriskguru is kind of OK. Gives you a live and > detailed report. Parses the queue_log to the MySQL DB and works. This > parse program could be used in your AGI which I mentioned in point 2. > > Hope this helps. > > Regards, > > Kurian Thayil. > > On Sun, 2009-07-05 at 22:41 +0530, Sriram wrote: >> Hi >> >> 1. I want to record all calls that land to an agent via a queue using >> a meaningful name - as of now i name the recorded file on the fly >> using {CALLERID} variable so that the file gets stored using the >> caller id iunder /var/spool/asterisk/monitor , now if i want to store >> it as <CALLERID><EXTEN where call landed from queue> ....how can i do >> this ? >> 2. I have a CDR issue - when A calls he is put in Queue and say he is >> answered by Agent B ..Agent B transfers the Call to agent C as it is >> to Agent C whom A wants to talk..when the call gets d/c the CDR for >> that call shows the destination field as B whereas it shd be C...how >> do i take care of this ...in my call center agents are paid on the >> basis of talk time on inbound calls - this way an agent who just >> transfers calls is at merry !! >> 3. Are their any GPL based queue reporting software - hows the >> asterisk queue statistics program from asteriskguru.com has anyone >> tried it ? >> >> Thanks >> Sriram >> _______________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> ? ?http://lists.digium.com/mailman/listinfo/asterisk-users > -- > Kurian Mathew Thayil. > (GPG KeyID: E232394F) > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > ? http://lists.digium.com/mailman/listinfo/asterisk-users >
Hi, My apologies Nicolas, a mistake from my part. And I appreciate for correcting me. Asternic is a good piece of work. Regards, Kurian Thayil. On Mon, 2009-07-06 at 09:41 -0300, Nicol?s Gudi?o wrote:> Hello, > > Just a correction, Asternic Call Center Stats is not from > asteriskguru. Asteriskguru has its own statistic program that is not > open source, but free to use. Asternic was written by me (not > asteriskguru) and has an open source version and a commercial one. > > Best regards, > > -- > Nicol?s Gudi?o > Buenos Aires - Argentina > > > > On Mon, Jul 6, 2009 at 12:08 AM, Kurian Thayil<kurianmthayil at gmail.com> wrote: > > Hi Sriram, > > > > 1. Set the channel variable MonitorFilename before Queue() in dialplan > > and you can give some meaningful filename for record. > > 2. I guess you can use an AGI to capture events and then integrate this > > with a DB in the Backend. This should help you to track the activity. > > 3. asternic from asteriskguru is kind of OK. Gives you a live and > > detailed report. Parses the queue_log to the MySQL DB and works. This > > parse program could be used in your AGI which I mentioned in point 2. > > > > Hope this helps. > > > > Regards, > > > > Kurian Thayil. > > > > On Sun, 2009-07-05 at 22:41 +0530, Sriram wrote: > >> Hi > >> > >> 1. I want to record all calls that land to an agent via a queue using > >> a meaningful name - as of now i name the recorded file on the fly > >> using {CALLERID} variable so that the file gets stored using the > >> caller id iunder /var/spool/asterisk/monitor , now if i want to store > >> it as <CALLERID><EXTEN where call landed from queue> ....how can i do > >> this ? > >> 2. I have a CDR issue - when A calls he is put in Queue and say he is > >> answered by Agent B ..Agent B transfers the Call to agent C as it is > >> to Agent C whom A wants to talk..when the call gets d/c the CDR for > >> that call shows the destination field as B whereas it shd be C...how > >> do i take care of this ...in my call center agents are paid on the > >> basis of talk time on inbound calls - this way an agent who just > >> transfers calls is at merry !! > >> 3. Are their any GPL based queue reporting software - hows the > >> asterisk queue statistics program from asteriskguru.com has anyone > >> tried it ? > >> > >> Thanks > >> Sriram > >> _______________________________________________ > >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > >> > >> asterisk-users mailing list > >> To UNSUBSCRIBE or update options visit: > >> http://lists.digium.com/mailman/listinfo/asterisk-users > > -- > > Kurian Mathew Thayil. > > (GPG KeyID: E232394F) > > > > _______________________________________________ > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-- Kurian Mathew Thayil. (GPG KeyID: E232394F) -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 197 bytes Desc: This is a digitally signed message part Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20090708/c5238d34/attachment.pgp