Hi All I am using asterisk 1.4.21.1 Im not sure if this is a issue but it has become one for me :) When agents are logged in to a queue (AgentCallBackLogin) and they receive a direct line call or a transfer they still receive queue calls. EG Someone in our company transfers a call to a agent - When on the transferred call the queue is still trying to ring the agents phone. I tried setting "call-limit = 1" but then the agents lost the ability to announce transfer. Has anyone solved this before? Kev This Communication is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential or copyright. You are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited without the authority of the sender. If you have received this e-mail message in error or are not the intended recipient, please delete and destroy all copies and notify us immediately by return mail. Any views expressed in this communication are those of the individual sender, except where the sender specifically states otherwise. If you no longer want to receive notifications, simply reply to this e-mail.
The queue option ringinuse = no might be what you are looking for. PaulH Kev Szaszvari wrote:> Hi All > > I am using asterisk 1.4.21.1 > > Im not sure if this is a issue but it has become one for me :) > > When agents are logged in to a queue (AgentCallBackLogin) and they receive a direct line call or a transfer they still receive queue calls. > > EG > > Someone in our company transfers a call to a agent - When on the transferred call the queue is still trying to ring the agents phone. > > I tried setting "call-limit = 1" but then the agents lost the ability to announce transfer. > > Has anyone solved this before? > > Kev > > This Communication is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential or copyright. You are hereby notified that any dissemination, distribution or copying of this communication is > strictly prohibited without the authority of the sender. If you have received this e-mail message in error or are not the intended recipient, please delete and destroy all copies and notify us immediately by return mail. Any views expressed in this communication are those > of the individual sender, except where the sender specifically states otherwise. If you no longer want to receive notifications, simply reply to this e-mail. > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
It appears that that option is set from queues.conf [ops] musicclass = default strategy = leastrecent timeout = 5 retry = 1 wrapuptime= 3 autofill = yes autopause = no maxlen = 0 joinempty = yes leavewhenempty = no ringinuse = no ----- Original Message ----- From: Paul Hales [mailto:pdhales at optusnet.com.au] To: Asterisk Users Mailing List - Non-Commercial Discussion [mailto:asterisk-users at lists.digium.com] Sent: Tue, 30 Jun 2009 11:01:40 +1000 Subject: Re: [asterisk-users] Queue Issue (1.4.21.1)> > The queue option > > ringinuse = no > > might be what you are looking for. > > PaulH > > > Kev Szaszvari wrote: > > Hi All > > > > I am using asterisk 1.4.21.1 > > > > Im not sure if this is a issue but it has become one for me :) > > > > When agents are logged in to a queue (AgentCallBackLogin) and they receive > a direct line call or a transfer they still receive queue calls. > > > > EG > > > > Someone in our company transfers a call to a agent - When on the > transferred call the queue is still trying to ring the agents phone. > > > > I tried setting "call-limit = 1" but then the agents lost the ability to > announce transfer. > > > > Has anyone solved this before? > > > > Kev > > > > This Communication is intended only for the use of the individual or > entity to which it is addressed and may contain information that is > privileged, confidential or copyright. You are hereby notified that any > dissemination, distribution or copying of this communication is > > strictly prohibited without the authority of the sender. If you have > received this e-mail message in error or are not the intended recipient, > please delete and destroy all copies and notify us immediately by return > mail. Any views expressed in this communication are those > > of the individual sender, except where the sender specifically states > otherwise. If you no longer want to receive notifications, simply reply to > this e-mail. > > > > > > _______________________________________________ > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >This Communication is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential or copyright. You are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited without the authority of the sender. If you have received this e-mail message in error or are not the intended recipient, please delete and destroy all copies and notify us immediately by return mail. Any views expressed in this communication are those of the individual sender, except where the sender specifically states otherwise. If you no longer want to receive notifications, simply reply to this e-mail.
The strange thing is, Queue calls are working as per expected. If they get a call from the queue they wont get another until the 1st call is done. Its only when the agent received a direct call or a internal call from another staff member, the queue continues to ring their phone. ----- Original Message ----- From: Kev Szaszvari [mailto:kev at mailcall.com.au] To: Asterisk Users Mailing List - Non-Commercial Discussion [mailto:asterisk-users at lists.digium.com] Sent: Tue, 30 Jun 2009 11:36:32 +1000 Subject: Re: [asterisk-users] Queue Issue (1.4.21.1)> It appears that that option is set > > from queues.conf > > > [ops] > musicclass = default > strategy = leastrecent > timeout = 5 > retry = 1 > wrapuptime= 3 > autofill = yes > autopause = no > maxlen = 0 > joinempty = yes > leavewhenempty = no > ringinuse = no > > ----- Original Message ----- > From: Paul Hales > [mailto:pdhales at optusnet.com.au] > To: Asterisk Users Mailing List - > Non-Commercial Discussion [mailto:asterisk-users at lists.digium.com] > Sent: > Tue, 30 Jun 2009 11:01:40 +1000 > Subject: Re: [asterisk-users] Queue Issue > (1.4.21.1) > > > > > > The queue option > > > > ringinuse = no > > > > might be what you are looking for. > > > > PaulH > > > > > > Kev Szaszvari wrote: > > > Hi All > > > > > > I am using asterisk 1.4.21.1 > > > > > > Im not sure if this is a issue but it has become one for me :) > > > > > > When agents are logged in to a queue (AgentCallBackLogin) and they > receive > > a direct line call or a transfer they still receive queue calls. > > > > > > EG > > > > > > Someone in our company transfers a call to a agent - When on the > > transferred call the queue is still trying to ring the agents phone. > > > > > > I tried setting "call-limit = 1" but then the agents lost the ability to > > announce transfer. > > > > > > Has anyone solved this before? > > > > > > Kev > > > > > > This Communication is intended only for the use of the individual or > > entity to which it is addressed and may contain information that is > > privileged, confidential or copyright. You are hereby notified that any > > dissemination, distribution or copying of this communication is > > > strictly prohibited without the authority of the sender. If you have > > received this e-mail message in error or are not the intended recipient, > > please delete and destroy all copies and notify us immediately by return > > mail. Any views expressed in this communication are those > > > of the individual sender, except where the sender specifically states > > otherwise. If you no longer want to receive notifications, simply reply to > > this e-mail. > > > > > > > > > _______________________________________________ > > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > > > > > asterisk-users mailing list > > > To UNSUBSCRIBE or update options visit: > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > _______________________________________________ > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > This Communication is intended only for the use of the individual or entity > to which it is addressed and may contain information that is privileged, > confidential or copyright. You are hereby notified that any dissemination, > distribution or copying of this communication is > strictly prohibited without the authority of the sender. If you have > received this e-mail message in error or are not the intended recipient, > please delete and destroy all copies and notify us immediately by return > mail. Any views expressed in this communication are those > of the individual sender, except where the sender specifically states > otherwise. If you no longer want to receive notifications, simply reply to > this e-mail. > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >This Communication is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential or copyright. You are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited without the authority of the sender. If you have received this e-mail message in error or are not the intended recipient, please delete and destroy all copies and notify us immediately by return mail. Any views expressed in this communication are those of the individual sender, except where the sender specifically states otherwise. If you no longer want to receive notifications, simply reply to this e-mail.
I think the handling of this may have improved in later versions of Asterisk - is an upgrade an option? (I tested this with a newer version of Asterisk recently, and it behaved how you were hoping it would behave) PaulH Kev Szaszvari wrote:> The strange thing is, Queue calls are working as per expected. If they get a call from the queue they wont get another until the 1st call is done. > > Its only when the agent received a direct call or a internal call from another staff member, the queue continues to ring their phone. > > > > ----- Original Message ----- > From: Kev Szaszvari > [mailto:kev at mailcall.com.au] > To: Asterisk Users Mailing List - > Non-Commercial Discussion [mailto:asterisk-users at lists.digium.com] > Sent: > Tue, 30 Jun 2009 11:36:32 +1000 > Subject: Re: [asterisk-users] Queue Issue > (1.4.21.1) > > > >> It appears that that option is set >> >> from queues.conf >> >> >> [ops] >> musicclass = default >> strategy = leastrecent >> timeout = 5 >> retry = 1 >> wrapuptime= 3 >> autofill = yes >> autopause = no >> maxlen = 0 >> joinempty = yes >> leavewhenempty = no >> ringinuse = no >> >> ----- Original Message ----- >> From: Paul Hales >> [mailto:pdhales at optusnet.com.au] >> To: Asterisk Users Mailing List - >> Non-Commercial Discussion [mailto:asterisk-users at lists.digium.com] >> Sent: >> Tue, 30 Jun 2009 11:01:40 +1000 >> Subject: Re: [asterisk-users] Queue Issue >> (1.4.21.1) >> >> >> >>> The queue option >>> >>> ringinuse = no >>> >>> might be what you are looking for. >>> >>> PaulH >>> >>> >>> Kev Szaszvari wrote: >>> >>>> Hi All >>>> >>>> I am using asterisk 1.4.21.1 >>>> >>>> Im not sure if this is a issue but it has become one for me :) >>>> >>>> When agents are logged in to a queue (AgentCallBackLogin) and they >>>> >> receive >> >>> a direct line call or a transfer they still receive queue calls. >>> >>>> EG >>>> >>>> Someone in our company transfers a call to a agent - When on the >>>> >>> transferred call the queue is still trying to ring the agents phone. >>> >>>> I tried setting "call-limit = 1" but then the agents lost the ability to >>>> >>> announce transfer. >>> >>>> Has anyone solved this before? >>>> >>>> Kev >>>> >>>> This Communication is intended only for the use of the individual or >>>> >>> entity to which it is addressed and may contain information that is >>> privileged, confidential or copyright. You are hereby notified that any >>> dissemination, distribution or copying of this communication is >>> >>>> strictly prohibited without the authority of the sender. If you have >>>> >>> received this e-mail message in error or are not the intended recipient, >>> please delete and destroy all copies and notify us immediately by return >>> mail. Any views expressed in this communication are those >>> >>>> of the individual sender, except where the sender specifically states >>>> >>> otherwise. If you no longer want to receive notifications, simply reply to >>> this e-mail. >>> >>>> _______________________________________________ >>>> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >>>> >>>> asterisk-users mailing list >>>> To UNSUBSCRIBE or update options visit: >>>> http://lists.digium.com/mailman/listinfo/asterisk-users >>>> >>>> >>> _______________________________________________ >>> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >>> >>> asterisk-users mailing list >>> To UNSUBSCRIBE or update options visit: >>> http://lists.digium.com/mailman/listinfo/asterisk-users >>> >>> >> This Communication is intended only for the use of the individual or entity >> to which it is addressed and may contain information that is privileged, >> confidential or copyright. You are hereby notified that any dissemination, >> distribution or copying of this communication is >> strictly prohibited without the authority of the sender. If you have >> received this e-mail message in error or are not the intended recipient, >> please delete and destroy all copies and notify us immediately by return >> mail. Any views expressed in this communication are those >> of the individual sender, except where the sender specifically states >> otherwise. If you no longer want to receive notifications, simply reply to >> this e-mail. >> >> >> _______________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> > > This Communication is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential or copyright. You are hereby notified that any dissemination, distribution or copying of this communication is > strictly prohibited without the authority of the sender. If you have received this e-mail message in error or are not the intended recipient, please delete and destroy all copies and notify us immediately by return mail. Any views expressed in this communication are those > of the individual sender, except where the sender specifically states otherwise. If you no longer want to receive notifications, simply reply to this e-mail. > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
What version do you mean.. 1.6? Upgrading might be a option, but we cant loose any functionality/stability ----- Original Message ----- From: Paul Hales [mailto:pdhales at optusnet.com.au] To: Asterisk Users Mailing List - Non-Commercial Discussion [mailto:asterisk-users at lists.digium.com] Sent: Tue, 30 Jun 2009 14:57:26 +1000 Subject: Re: [asterisk-users] Queue Issue (1.4.21.1)> > I think the handling of this may have improved in later versions of > Asterisk - is an upgrade an option? > (I tested this with a newer version of Asterisk recently, and it behaved > how you were hoping it would behave) > > PaulH > > > Kev Szaszvari wrote: > > The strange thing is, Queue calls are working as per expected. If they get > a call from the queue they wont get another until the 1st call is done. > > > > Its only when the agent received a direct call or a internal call from > another staff member, the queue continues to ring their phone. > > > > > > > > ----- Original Message ----- > > From: Kev Szaszvari > > [mailto:kev at mailcall.com.au] > > To: Asterisk Users Mailing List - > > Non-Commercial Discussion [mailto:asterisk-users at lists.digium.com] > > Sent: > > Tue, 30 Jun 2009 11:36:32 +1000 > > Subject: Re: [asterisk-users] Queue Issue > > (1.4.21.1) > > > > > > > >> It appears that that option is set > >> > >> from queues.conf > >> > >> > >> [ops] > >> musicclass = default > >> strategy = leastrecent > >> timeout = 5 > >> retry = 1 > >> wrapuptime= 3 > >> autofill = yes > >> autopause = no > >> maxlen = 0 > >> joinempty = yes > >> leavewhenempty = no > >> ringinuse = no > >> > >> ----- Original Message ----- > >> From: Paul Hales > >> [mailto:pdhales at optusnet.com.au] > >> To: Asterisk Users Mailing List - > >> Non-Commercial Discussion [mailto:asterisk-users at lists.digium.com] > >> Sent: > >> Tue, 30 Jun 2009 11:01:40 +1000 > >> Subject: Re: [asterisk-users] Queue Issue > >> (1.4.21.1) > >> > >> > >> > >>> The queue option > >>> > >>> ringinuse = no > >>> > >>> might be what you are looking for. > >>> > >>> PaulH > >>> > >>> > >>> Kev Szaszvari wrote: > >>> > >>>> Hi All > >>>> > >>>> I am using asterisk 1.4.21.1 > >>>> > >>>> Im not sure if this is a issue but it has become one for me :) > >>>> > >>>> When agents are logged in to a queue (AgentCallBackLogin) and they > >>>> > >> receive > >> > >>> a direct line call or a transfer they still receive queue calls. > >>> > >>>> EG > >>>> > >>>> Someone in our company transfers a call to a agent - When on the > >>>> > >>> transferred call the queue is still trying to ring the agents phone. > >>> > >>>> I tried setting "call-limit = 1" but then the agents lost the ability > to > >>>> > >>> announce transfer. > >>> > >>>> Has anyone solved this before? > >>>> > >>>> Kev > >>>> > >>>> This Communication is intended only for the use of the individual or > >>>> > >>> entity to which it is addressed and may contain information that is > >>> privileged, confidential or copyright. You are hereby notified that any > >>> dissemination, distribution or copying of this communication is > >>> > >>>> strictly prohibited without the authority of the sender. If you have > >>>> > >>> received this e-mail message in error or are not the intended recipient, > >>> please delete and destroy all copies and notify us immediately by return > >>> mail. Any views expressed in this communication are those > >>> > >>>> of the individual sender, except where the sender specifically states > >>>> > >>> otherwise. If you no longer want to receive notifications, simply reply > to > >>> this e-mail. > >>> > >>>> _______________________________________________ > >>>> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > >>>> > >>>> asterisk-users mailing list > >>>> To UNSUBSCRIBE or update options visit: > >>>> http://lists.digium.com/mailman/listinfo/asterisk-users > >>>> > >>>> > >>> _______________________________________________ > >>> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > >>> > >>> asterisk-users mailing list > >>> To UNSUBSCRIBE or update options visit: > >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >>> > >>> > >> This Communication is intended only for the use of the individual or > entity > >> to which it is addressed and may contain information that is privileged, > >> confidential or copyright. You are hereby notified that any > dissemination, > >> distribution or copying of this communication is > >> strictly prohibited without the authority of the sender. If you have > >> received this e-mail message in error or are not the intended recipient, > >> please delete and destroy all copies and notify us immediately by return > >> mail. Any views expressed in this communication are those > >> of the individual sender, except where the sender specifically states > >> otherwise. If you no longer want to receive notifications, simply reply > to > >> this e-mail. > >> > >> > >> _______________________________________________ > >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > >> > >> asterisk-users mailing list > >> To UNSUBSCRIBE or update options visit: > >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> > >> > > > > This Communication is intended only for the use of the individual or > entity to which it is addressed and may contain information that is > privileged, confidential or copyright. You are hereby notified that any > dissemination, distribution or copying of this communication is > > strictly prohibited without the authority of the sender. If you have > received this e-mail message in error or are not the intended recipient, > please delete and destroy all copies and notify us immediately by return > mail. Any views expressed in this communication are those > > of the individual sender, except where the sender specifically states > otherwise. If you no longer want to receive notifications, simply reply to > this e-mail. > > > > > > _______________________________________________ > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >This Communication is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential or copyright. You are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited without the authority of the sender. If you have received this e-mail message in error or are not the intended recipient, please delete and destroy all copies and notify us immediately by return mail. Any views expressed in this communication are those of the individual sender, except where the sender specifically states otherwise. If you no longer want to receive notifications, simply reply to this e-mail.