All,
Quick question that hopefully someone out there will know the answer to...
We were previously running Asterisk 1.4.(something) (I forget which one) on
Debian. Due to an office move, I am temporarily routing our calls through
an Ubuntu box that I have. It runs Asterisk 1.4.17-dfsg-2ubuntu1
(basically, what came with Ubuntu.)
Here's the problem I am having: We are using Polycom 500's and
501's..
previously (on the Debian system), to park a call, we could transfer it to
extension 7000 (we use 4-digit extensions.) Asterisk would read back the
parking space number, then we complete the transfer. No problem.
On this new system, Asterisk is not reading back the number. Instead, it
simply starts playing hold music. If you complete the transfer, a "show
parkedcalls" will show the call as parked (and you can retrieve it.)
However, my users have no way of knowing where their calls are being parked.
Anyone have any idea as to why it would stop reading back the parking
location? I do have the digit sounds installed (in several formats, also.)
No luck there. It's almost as if Asterisk is seeing it as a blind transfer
instead of a supervised one. Oh, and I can set up a code for it in
features.conf and dial that while on the phone (I set the feature code to
*8) .. when I do that, it will read back the location and park the call.
However, that feature doesn't seem to work for me for all calls (such as
calls coming in via a queue, etc.)
I'm sure it's something simple, but I've been pulling my hair out
searching
for anyone else having this problem and haven't had any luck.
Any help would be appreciated. :)
Jeremy
--
Jeremy G. Gault, KD4NED
Network Administrator
WinWorld Corporation
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How is your features.conf set up? Do you have a "Parking" function in
your
dialplan? The answer that comes to mind is that you are somehow using
parkandannounce instead of park and something is just mis-coded. In my
shop, I have hints registered, so "core show hints" will tell me which
"lots" are in use, but some here consider that a hack.
_____
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jeremy G.
Gault
Sent: Wednesday, February 04, 2009 9:53 AM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Call parking
All,
Quick question that hopefully someone out there will know the answer to...
We were previously running Asterisk 1.4.(something) (I forget which one) on
Debian. Due to an office move, I am temporarily routing our calls through
an Ubuntu box that I have. It runs Asterisk 1.4.17-dfsg-2ubuntu1
(basically, what came with Ubuntu.)
Here's the problem I am having: We are using Polycom 500's and
501's..
previously (on the Debian system), to park a call, we could transfer it to
extension 7000 (we use 4-digit extensions.) Asterisk would read back the
parking space number, then we complete the transfer. No problem.
On this new system, Asterisk is not reading back the number. Instead, it
simply starts playing hold music. If you complete the transfer, a "show
parkedcalls" will show the call as parked (and you can retrieve it.)
However, my users have no way of knowing where their calls are being parked.
Anyone have any idea as to why it would stop reading back the parking
location? I do have the digit sounds installed (in several formats, also.)
No luck there. It's almost as if Asterisk is seeing it as a blind transfer
instead of a supervised one. Oh, and I can set up a code for it in
features.conf and dial that while on the phone (I set the feature code to
*8) .. when I do that, it will read back the location and park the call.
However, that feature doesn't seem to work for me for all calls (such as
calls coming in via a queue, etc.)
I'm sure it's something simple, but I've been pulling my hair out
searching
for anyone else having this problem and haven't had any luck.
Any help would be appreciated. :)
Jeremy
--
Jeremy G. Gault, KD4NED
Network Administrator
WinWorld Corporation
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Hi,
Just so you know, some parking bugs were fixed in 1.4.23.1, so it might be
a good idea to update.
Regards,
Mike
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jeremy G.
Gault
Sent: Wednesday, February 04, 2009 10:53
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Call parking
All,
Quick question that hopefully someone out there will know the answer to...
We were previously running Asterisk 1.4.(something) (I forget which one) on
Debian. Due to an office move, I am temporarily routing our calls through
an Ubuntu box that I have. It runs Asterisk 1.4.17-dfsg-2ubuntu1
(basically, what came with Ubuntu.)
Here's the problem I am having: We are using Polycom 500's and
501's..
previously (on the Debian system), to park a call, we could transfer it to
extension 7000 (we use 4-digit extensions.) Asterisk would read back the
parking space number, then we complete the transfer. No problem.
On this new system, Asterisk is not reading back the number. Instead, it
simply starts playing hold music. If you complete the transfer, a "show
parkedcalls" will show the call as parked (and you can retrieve it.)
However, my users have no way of knowing where their calls are being parked.
Anyone have any idea as to why it would stop reading back the parking
location? I do have the digit sounds installed (in several formats, also.)
No luck there. It's almost as if Asterisk is seeing it as a blind transfer
instead of a supervised one. Oh, and I can set up a code for it in
features.conf and dial that while on the phone (I set the feature code to
*8) .. when I do that, it will read back the location and park the call.
However, that feature doesn't seem to work for me for all calls (such as
calls coming in via a queue, etc.)
I'm sure it's something simple, but I've been pulling my hair out
searching
for anyone else having this problem and haven't had any luck.
Any help would be appreciated. :)
Jeremy
--
Jeremy G. Gault, KD4NED
Network Administrator
WinWorld Corporation
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