asterisk users - Jan 2009 - Asterisk queues sending calls to members on the phone

Hello,

We're using Asterisk to manage call queues.  Queue members are
connected via IAX2 using the Zoiper softphone, and Zoiper is
configured with 2 lines.

We're finding that calls are routed to queue members even when they
are on the phone, on their softphone's other line.  For example, if a
queue member makes an outgoing call on line 1 or is handling a queue
call on line 1, the queue will often route calls to them on line 2.

When this happens, "queue show" shows the member's status in the
queue
as "In use", so Asterisk seems to know that this member is busy.

We are using Asterisk 1.4.18, configuring our IAX users and queues
with the realtime extension.

Is this expected behavior, and if so is there any way to turn it off?
Or is this unusual behavior, and if so any tips on troubleshooting it?

Does anybody happen to know how Asterisk determines whether a queue
member is available to have a call routed their way?

Thanks!

----Scott.

Hi,

take a look at the "rininuse" setting - if set to yes than you have
the
behaviour you described. If set to no - then you will get nearly the 
behaviour you want.

Try upgrading to 1.4.22 if using queues - some concerns regarding the 
member status have been fixed there.

regards,
Wolfgang

Scott Gifford schrieb:
> Hello,
>
> We're using Asterisk to manage call queues.  Queue members are
> connected via IAX2 using the Zoiper softphone, and Zoiper is
> configured with 2 lines.
>
> We're finding that calls are routed to queue members even when they
> are on the phone, on their softphone's other line.  For example, if a
> queue member makes an outgoing call on line 1 or is handling a queue
> call on line 1, the queue will often route calls to them on line 2.
>
> When this happens, "queue show" shows the member's status in
the queue
> as "In use", so Asterisk seems to know that this member is busy.
>
> We are using Asterisk 1.4.18, configuring our IAX users and queues
> with the realtime extension.
>
> Is this expected behavior, and if so is there any way to turn it off?
> Or is this unusual behavior, and if so any tips on troubleshooting it?
>
> Does anybody happen to know how Asterisk determines whether a queue
> member is available to have a call routed their way?
>
> Thanks!
>
> ----Scott.
>
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