Incoming calls ring SIP users who have |Ttr in their dial plan, but outgoing calls are done through a macro as follows: [macro-diallink2voip] exten => s,1,Dial(SIP/${ARG1}@link2voip-sw2,120) exten => s,2,Goto(s-${DIALSTATUS},1) exten => s-ANSWER,1,Hangup exten => s-CONGESTION,1,Dial(SIP/${ARG1}@link2voip-sw1,120) exten => s-CONGESTION,2,Goto(ss-${DIALSTATUS},1) exten => s-CANCEL,1,Hangup exten => s-BUSY,1,Busy(30) exten => s-CHANUNAVAIL,1,Dial(SIP/${ARG1}@link2voip-sw1,120) exten => s-CHANUNAVAIL,2,Goto(ss-${DIALSTATUS},1) exten => ss-ANSWER,1,Hangup exten => ss-CONGESTION,1,Congestion(30) exten => ss-CANCEL,1,Hangup exten => ss-BUSY,1,Busy(30) exten => ss-CHANUNAVAIL,1,Congestion(30) When a user presses # both callers hear the keytone instead of getting a transfer prompt on outbound calls. Would I be correct in assuming that I could add ",Ttr" after the 120 on all the Dial lines? I am remote and need to direct a user to make this change who isn't very technical so getting it right the first time would be great :) Thanks! jlc