asterisk users - Oct 2008 - Channels crossing...

I have a customer that is reporting that sometimes when they dial an
outside line they can hear other conversations.  At this moment I am
assuming it only happens when they dial an outside number and not
between extensions.

	They are using Asterisk 1.4.11, Zaptel 1.2.12.1 (just updated today)
and Rhino-2.2.6 (Rhino 8 port card) on a CentOS 5 machine.  Even with
the update today it happened again.

	Is this a problem with Asterisk or Zaptel?  How can I fix it?

-- 
?Telecomunicaciones Abiertas de M?xico S.A. de C.V.
Carlos Ch?vez Prats
Director de Tecnolog?a
+52-55-91169161 ext 2001
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Carlos Chavez wrote:
> 	Is this a problem with Asterisk or Zaptel?  How can I fix it?
>   

Actually, sounds like an analog line with a bad punch down or frayed 
shielding and your getting cross talk.  It may also be an issue at your 
provider.

Doug


-- 
 
Ben Franklin quote:

"Those who would give up Essential Liberty to purchase a little Temporary
Safety, deserve neither Liberty nor Safety."

I have seen and heard the recordings to prove crossed calls between people
and agents in a busy call center, it was kind of funny with two agents
trying to figure out what was going on and a very confused customer.

I certainly would not rule out Asterisk, but you always start with the
cables.


On Thu, Oct 2, 2008 at 3:57 PM, Doug Lytle <support at drdos.info> wrote:
> Carlos Chavez wrote:
> >       Is this a problem with Asterisk or Zaptel?  How can I fix it?
> >
>
>
> Actually, sounds like an analog line with a bad punch down or frayed
> shielding and your getting cross talk.  It may also be an issue at your
> provider.
>
> Doug
>
>
> --
>
> Ben Franklin quote:
>
> "Those who would give up Essential Liberty to purchase a little
Temporary
> Safety, deserve neither Liberty nor Safety."
>
>
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-- 
Thanks,
Steve Totaro
+18887771888 (Toll Free)
+12409381212 (Cell)
+12024369784 (Skype)
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