Lee, John (Sydney)
2008-Sep-03 06:50 UTC
[asterisk-users] Newbie Polycom: ACD AgentLogin display on phone
I have been coding my own IVR for ACD (aka queue) using Polycom phones using AEL2. In particular, I have coded my own AgentCallbackLogin because a) cmd AgentCallbackLogin() is buggy and will not be supported by dev anymore b) I can put in features like hotdesking and additional validation like prohibiting repeated logins and current phone already logged on by other agent and so forth. Having said that, that still leaves one feature not available which is a visible display on the Polycom phone that an agent has already logged on to the phone. I searched the mailing list up and low and there were some sketchy notes about bweschke had developed a patch which could understand the acd-login-logout of Polycom phones. However, I hope someone can answer the following questions for me. a) Is bweschke's patch available in the current version or do we have to download and install it separately? b) Does bweschke's patch only interface with the AgentLogin() command? In other words, after we enabled the acd-login-logout parameters in the Polycom config files and we pressed the key on the phone, will the phone then basically initiate an AgentLogin() command to the Asterisk server? And does the light beside the key shows red to signify that an agent has logged on successfully. c) I have coded my own Agent Login and Logout extension and it would be great if the softkey could call my own agent login and logout extension (this bit is easy) and then showing the red light if it is a successful login (hard?). Any thoughts?
Paul Hales
2008-Sep-03 07:32 UTC
[asterisk-users] Newbie Polycom: ACD AgentLogin display on phone
I played with the Polycom login/logout function about a year ago, and it looked brilliant. I could never get it to work, but at the time I had both Polycom and Digium agree that it would be worth getting running. I ran out of time on that project, and have never re-visited it. But it would be a great feature to get working! PaulH Lee, John (Sydney) wrote:> I have been coding my own IVR for ACD (aka queue) using Polycom phones > using AEL2. In particular, I have coded my own AgentCallbackLogin > because a) cmd AgentCallbackLogin() is buggy and will not be supported > by dev anymore b) I can put in features like hotdesking and additional > validation like prohibiting repeated logins and current phone already > logged on by other agent and so forth. > > Having said that, that still leaves one feature not available which is a > visible display on the Polycom phone that an agent has already logged on > to the phone. > > I searched the mailing list up and low and there were some sketchy notes > about bweschke had developed a patch which could understand the > acd-login-logout of Polycom phones. However, I hope someone can answer > the following questions for me. > > a) Is bweschke's patch available in the current version or do we have to > download and install it separately? > > b) Does bweschke's patch only interface with the AgentLogin() command? > In other words, after we enabled the acd-login-logout parameters in the > Polycom config files and we pressed the key on the phone, will the phone > then basically initiate an AgentLogin() command to the Asterisk server? > And does the light beside the key shows red to signify that an agent has > logged on successfully. > > c) I have coded my own Agent Login and Logout extension and it would be > great if the softkey could call my own agent login and logout extension > (this bit is easy) and then showing the red light if it is a successful > login (hard?). > > Any thoughts? > > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2008 - September 22 - 25 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >