dgray at xevio.com
2008-Aug-15 17:27 UTC
[asterisk-users] Cisco 7960 audible hold reminder?
Hello, I have recently setup my first PBX and am wondering if there might be a way to send audible notification to the cisco 7960 phone when a call is put on hold. We lost a call due to a customer being on hold and forgotten about (yikes). Is there a way to get the phone to beep or ring down the same or other SIP channels after a certain amount of time on hold? Thanks! Dayton Gray
On Fri, Aug 15, 2008 at 12:27:16PM -0500, dgray at xevio.com wrote:> > Hello, > > I have recently setup my first PBX and am wondering if there might be a > way to send audible notification to the cisco 7960 phone when a call is > put on hold. We lost a call due to a customer being on hold and > forgotten about (yikes). Is there a way to get the phone to beep or ring > down the same or other SIP channels after a certain amount of time on > hold?Yes and no. (I am on the SIP version 8.9) In the config file for the phone: call_hold_ringback: 1 This option means that if there is a call on hold, and the handset is replaced (say, after ending another call) then the held call will ring again at the handset. I don't think there is a way (on the handset) to set a held call timeout to re-ring on the phone. If you park the call with asterisk instead of holding it, then the call park option allows calls to come back to the person who parked them after a set timeout. You may be able to do something else in asterisk, though not sure what. Rob -- Robert Lister - London Internet Exchange - http://www.linx.net/ sip:robl at linx.net - inoc-dba:5459*710 - tel: +44 (0)20 7645 3510 134-138 Borough High Street, London SE1 1LB Registered in England 3137929 at 3 Park Road, Peterborough, PE1 2UX