asterisk users - Aug 2008 - email notification to external email address

All,

I have a problem. The company I work for has been bought out by a bigger 
company. The employees are in the process of changing all their email 
addresses to the new company name. I have my voicemail.conf file setup 
to email users when they have a voicemail message. The mail server that 
was used to notify everybody is on the same network as the Asterisk PBX. 
Now I have to change all the emails in the voicemail.conf file to the 
new company's email addresses. The email server for them are external of 
the network that the Asterisk sits on. I have change a couple to test 
but the email notification is not happening. Any idea what is going on 
and how to resolve. Is there something else that I need to do to get the 
emails to work? I am new to the Asterisk and have been forced to take 
over for someone that has left the company. I do have telephony 
experience with Legacy systems.

Any help is appreciated.

-- 
Brian Simpson
Tech Support Engineer
Intertouch USA
(614)856-1100 Support hotline
(614)751-2018 Fax

Intertouch USA is an entity of InterTouch Group of Companies;  a NTT DoCoMo
Group company
Enhancing Guest Experience 

www.inter-touch.com  www.maginet.net  www.percipia.com  www.nomadix.com 
www.azure.com.au

NOTICE: The information and attachment(s) contained in this communication are
intended for the
addressee only, and may be confidential and/or legally privileged. If you have
received this
communication in error, please contact the sender immediately, and delete this
communication from
any computer or network system. Any interception, review, printing, copying,
re-transmission,
dissemination, or other use of, or taking of any action upon this information by
persons or entities
other than the intended recipient is strictly prohibited by law and may subject
them to criminal
or civil liability. None of the InterTouch Group of Companies shall be liable
for the improper and/or
incomplete transmission of the information contained in this communication or
for the delay in
its receipt.

-- 
DOCOMO interTouch provides a full suite of integrated solutions to the
hospitality industry. With over 1000 employees operating in 63 countries,
DOCOMO interTouch is one of the world's largest hotel technology service
providers, backed by mobile communications leader NTT DOCOMO.
Email disclaimer - www.docomointertouch.com/Email_Disclaimer.aspx

Brian Simpson wrote:
> All,
>
> I have a problem. The company I work for has been bought out by a bigger 
> company. The employees are in the process of changing all their email 
> addresses to the new company name. I have my voicemail.conf file setup 
> to email users when they have a voicemail message. The mail server that 
> was used to notify everybody is on the same network as the Asterisk PBX. 
> Now I have to change all the emails in the voicemail.conf file to the 
> new company's email addresses. The email server for them are external
of
> the network that the Asterisk sits on. I have change a couple to test 
> but the email notification is not happening. Any idea what is going on 
> and how to resolve. Is there something else that I need to do to get the 
> emails to work? I am new to the Asterisk and have been forced to take 
> over for someone that has left the company. I do have telephony 
> experience with Legacy systems.
>
> Any help is appreciated.
>
>   
Most likely the box is using sendmail or postfix to send those emails 
out. You need to setup sendmail/postfix to use a smarthost using smtp 
auth to allow relaying from this box.

Lyle Giese
LCR Computer Services, Inc.

On Tue, Aug 5, 2008 at 3:10 PM, Brian Simpson
<brian.simpson at docomointertouch.com> wrote:
> the network that the Asterisk sits on. I have change a couple to test
> but the email notification is not happening. Any idea what is going on
Is sendmail installed and running?

Hi Brian,

Interesting company you work for .... :) - would be good to see some
Asterisk integration into the azure network.

Are you sure that the Asterisk server has SMTP access to the outside
world?
Just because you are changing the ip address of the server it was being
sent to originally to the new server apart from changing the ip address
etc the rest will be firewall/access issues.



Cheers,

Dean



-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Brian
Simpson
Sent: Tuesday, 5 August 2008 6:10 PM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] email notification to external email address

All,

I have a problem. The company I work for has been bought out by a bigger

company. The employees are in the process of changing all their email 
addresses to the new company name. I have my voicemail.conf file setup 
to email users when they have a voicemail message. The mail server that 
was used to notify everybody is on the same network as the Asterisk PBX.

Now I have to change all the emails in the voicemail.conf file to the 
new company's email addresses. The email server for them are external of

the network that the Asterisk sits on. I have change a couple to test 
but the email notification is not happening. Any idea what is going on 
and how to resolve. Is there something else that I need to do to get the

emails to work? I am new to the Asterisk and have been forced to take 
over for someone that has left the company. I do have telephony 
experience with Legacy systems.

Any help is appreciated.

-- 
Brian Simpson
Tech Support Engineer
Intertouch USA
(614)856-1100 Support hotline
(614)751-2018 Fax

Intertouch USA is an entity of InterTouch Group of Companies;  a NTT
DoCoMo Group company   
Enhancing Guest Experience 

www.inter-touch.com  www.maginet.net  www.percipia.com  www.nomadix.com
www.azure.com.au 

NOTICE: The information and attachment(s) contained in this
communication are intended for the 
addressee only, and may be confidential and/or legally privileged. If
you have received this 
communication in error, please contact the sender immediately, and
delete this communication from
any computer or network system. Any interception, review, printing,
copying, re-transmission,
dissemination, or other use of, or taking of any action upon this
information by persons or entities
other than the intended recipient is strictly prohibited by law and may
subject them to criminal
or civil liability. None of the InterTouch Group of Companies shall be
liable for the improper and/or
incomplete transmission of the information contained in this
communication or for the delay in 
its receipt.

-- 
DOCOMO interTouch provides a full suite of integrated solutions to the
hospitality industry. With over 1000 employees operating in 63
countries,
DOCOMO interTouch is one of the world's largest hotel technology service
providers, backed by mobile communications leader NTT DOCOMO.
Email disclaimer - www.docomointertouch.com/Email_Disclaimer.aspx


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On Tuesday 05 August 2008 17:10:17 Brian Simpson wrote:
> I have a problem. The company I work for has been bought out by a bigger
> company. The employees are in the process of changing all their email
> addresses to the new company name. I have my voicemail.conf file setup
> to email users when they have a voicemail message. The mail server that
> was used to notify everybody is on the same network as the Asterisk PBX.
> Now I have to change all the emails in the voicemail.conf file to the
> new company's email addresses. The email server for them are external
of
> the network that the Asterisk sits on. I have change a couple to test
> but the email notification is not happening. Any idea what is going on
> and how to resolve. Is there something else that I need to do to get the
> emails to work? I am new to the Asterisk and have been forced to take
> over for someone that has left the company. I do have telephony
> experience with Legacy systems.
The most likely issue is that after changing voicemail.conf, you've failed
to
do 'voicemail reload', or, more generically, "module reload
app_voicemail.so"
which causes the configuration file to be re-parsed.

-- 
Tilghman

Brian Simpson wrote:
>All,
>
>I have a problem. The company I work for has been bought out by a bigger 
>company. The employees are in the process of changing all their email 
>addresses to the new company name. I have my voicemail.conf file setup 
>to email users when they have a voicemail message. The mail server that 
>was used to notify everybody is on the same network as the Asterisk PBX. 
>Now I have to change all the emails in the voicemail.conf file to the 
>new company's email addresses. The email server for them are external of
>the network that the Asterisk sits on. I have change a couple to test 
>but the email notification is not happening. Any idea what is going on 
>and how to resolve. Is there something else that I need to do to get the 
>emails to work? I am new to the Asterisk and have been forced to take 
>over for someone that has left the company. I do have telephony 
>experience with Legacy systems.
>
>Any help is appreciated.
>
>  
>
Your 1st step should be to test smtp funtionality to the outside world.  
I usually do that from the command line by typing 'mail 
someemail at somehost', for example:
# mail asterisk at hotmail.com
Subject: Test Email
Body of Test
.
Cc:
#

You should do that while you have another console open doing a capture 
on port 25 (I use 'ngrep port 25').

That should give you a clue as to what is happening.

Andres
http://www.neuroredes.com