Hi all I have been looking at my asterisk CDR in the mysql database and some channel names are set to "**Unknown**" string. When I look at the code, everybody when calling ast_channel_alloc set a channel format like SIP/%s or Zap/%s Only app_voicemail.c doesn't when sending emails and I don't use voicemail. Why app_voicemail needs to allocate a channel to send emails ? And in which case I have "**Unknown**" in the CDR Thanks