I haven't seen any demo's of the product yet but looks like an interesting tool coming out of an Australian company called Azurn International. Australian technology company Azurn International has developed a proprietary online advertising marketing tool which will be initially implemented by ASX listed call center company UCMS. The Azurn Merlin click-to-connect technology allows website visitors to contact a customer service person via voice or video by clicking an icon on a webpage or email. The web based connection is free of charge to the customer, who can choose to be connected via their Internet phone, mobile or landline. The service aims to convert more web visitors into sales by capturing potential customers during their initial interest. Azurn International CEO Ananda Rao, says Merlin's ability to provide customers with human interaction in real-time and at no cost to the customer, will deliver greater ROI. Another feature of Merlin is that once connected via the phone, businesses can also share information and collaborate with the caller by exchanging relevant documents, forms and contracts over the webpage while the caller is connected. Anyone know anything about them? Or can you confirm they are using Asterisk? One dissapointing point about their website is in the first two paragraphs they mention the words proprietary and patented....a turn off for anyone who has been around the block more than a few times. Regards, Dean Collins dean at cognation.net +1-212-203-4357 (New York) +61-2-9016-5642 (Sydney) http://www.Cognation.net <http://www.Cognation.net/profile> -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080729/1825d351/attachment.htm