Does anyone have any suggestions on what to use to monitor a vendor doing remote support? On the windows side things are typically done via screen sharing ( gotoassist.com, bomgar or similar) so at least you can see what the other end is doing. In working with linux (especially hardware vendors for asterisk) they want ssh root access, but I'm nervous about giving someone free range to a box without any type of monitoring. What does everyone else do? (besides not give them access). Looking at something like screen sharing or recording, perhaps keystroke logging. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080728/5803d567/attachment.htm
Take a look at 'screen'. Chances are, it's already installed on your boxen. Tim Nelson Systems/Network Support Rockbochs Inc. (218)727-4332 x105 ----- Original Message ----- From: "Joe Pukepail" <pukepail at gmail.com> To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com> Sent: Monday, July 28, 2008 5:02:58 PM GMT -06:00 US/Canada Central Subject: [asterisk-users] Remote Support Does anyone have any suggestions on what to use to monitor a vendor doing remote support? On the windows side things are typically done via screen sharing ( gotoassist.com , bomgar or similar) so at least you can see what the other end is doing. In working with linux (especially hardware vendors for asterisk) they want ssh root access, but I'm nervous about giving someone free range to a box without any type of monitoring. What does everyone else do? (besides not give them access). Looking at something like screen sharing or recording, perhaps keystroke logging. _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080728/e3d005f1/attachment.htm
Joe Pukepail schrieb:> Does anyone have any suggestions on what to use to monitor a vendor doing > remote support? > > On the windows side things are typically done via screen sharing ( > gotoassist.com, bomgar or similar) so at least you can see what the other > end is doing. > > In working with linux (especially hardware vendors for asterisk) they want > ssh root access, but I'm nervous about giving someone free range to a box > without any type of monitoring. What does everyone else do? (besides not > give them access). Looking at something like screen sharing or recording, > perhaps keystroke logging.I would suggest screen ( http://en.wikipedia.org/wiki/GNU_Screen ). screen doesn't solve the security aspect of your question though. Gr??e, Philipp Kempgen -- http://www.das-asterisk-buch.de - http://www.the-asterisk-book.com Amooma GmbH - Bachstr. 126 - 56566 Neuwied -> http://www.amooma.de Gesch?ftsf?hrer: Stefan Wintermeyer, Handelsregister: Neuwied B14998