I have a group of people who have distinct phone numbers plus a shared number. The shared number is actually a group that rings through to all of their direct numbers. I want them to: 1) be able to make outgoing calls as the shared number and 2) be able to make outgoing calls as their direct number. Currently it's working in a non-ideal state. Each user has a phone with two lines. One line has the shared number and the other has their distinct number. Only one phone has the registration for the shared number at any point in time. The outgoing calls from either line works great from all of the phones. The problem is when they need to forward the shared line somewhere else. Only the phone that's currently registered as the shared line can do the forwarding. The users have no way to know, without logging into all of the phone GUIs, to know which one actually is holding the registration. I researched using shared line appearance (SLA), but several people may need to be able to make outgoing calls using the shared number at the same time. From what I read about SLA, it makes the line appear busy on the other phones. This is not what I'm looking for. Is there a solution for what I'm wanting to do? [phone1] line1=5000 line2=5001 [phone2] line1=5000 line2=5002 [phone3] line1=5000 line2=5003 That is a brief overview of the phone configs. I want any/all of them to be able to make outgoing calls from the 5000 extension, but also maintain the ability to make calls from their 500x extensions. I thought about overwriting all of their Caller ID values, but that defeats the purpose of having distinct lines per user. Thanks, Scott
On Wednesday 25 June 2008 10:20:14 Scott Moseman wrote:> I have a group of people who have distinct phone numbers plus a shared > number. The shared number is actually a group that rings through to > all of their direct numbers. I want them to: 1) be able to make > outgoing calls as the shared number and 2) be able to make outgoing > calls as their direct number.The simplest way to do this is to use a different prefix for dialling out. For example, if they dial out with a prefix of 9, use the shared number, and if they dial out with a prefix of 8, use the private number. -- Tilghman
> The simplest way to do this is to use a different prefix for dialling out. > For example, if they dial out with a prefix of 9, use the shared number, and > if they dial out with a prefix of 8, use the private number. > >Took the words right out of my mouth. Basically if you have something like this: exten => 1NXXNXXXXXX,1,Dial(outgoingtrunk/${EXTEN}) Add something like this: exten => 91NXXNXXXXXX,1,Set(CALLERID(number)=sharedoutgoingnumber) exten => 91NXXNXXXXXX,2,Dial(outgoingtrunk/${EXTEN})