Cosmin Prund
2008-Jun-23 04:19 UTC
[asterisk-users] Replace music-on-hold on MeetMe with ringing sound
Hello. It's been a while since I last posted (probably because my "*" works just fine). I'm working on something to replace call queues in my own application-specific way and I'm using MeetMe rooms to bridge agents and clients and do other things. When an agent needs to be bridged with a client I'll first put the agent in the MeetMe room and when I have confirmation that the agent is in the MeetMe room I'll send the client to the same room. My agent gets to hear music on hold while it's the only one in the conference room (it takes 1 or 2 seconds for the client to be put in the same room). Is it possible to make the agent here ringing (or replace the music on hold with a recording of ringing)? At the moment I'm telling agents "when the music stops playing you're talking to the client" but that just doesn't sound right and it's a bit fiddely because music on hold is music and music has pauses. One can imediatelly tell the ringing is done but they might need a few extra seconds to realise the music has stoped. On the other hand the client has no such problem since he/she hears ringing just before they get bridged to the MeetMe room. Any ideas? Thanks! -- Cosmin Prund -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080623/92a8d558/attachment.htm
David Backeberg
2008-Jun-23 12:00 UTC
[asterisk-users] Replace music-on-hold on MeetMe with ringing sound
MeetMe() provides very useful tones when a caller is added to a MeetMe room. That is, if you're using the musiconhold option, the agent would hear music, immediately followed by two tones, and then they would be bridged to the client. Perhaps you're running MeetMe() with those join tones disabled? Check out the docs for MeetMe. I think it's option capital i, as in Iberia. On Mon, Jun 23, 2008 at 12:19 AM, Cosmin Prund <cosmin.prund at adicomsoft.ro> wrote:> Hello. It's been a while since I last posted (probably because my "*" works > just fine). I'm working on something to replace call queues in my own > application-specific way and I'm using MeetMe rooms to bridge agents and > clients and do other things. > > When an agent needs to be bridged with a client I'll first put the agent in > the MeetMe room and when I have confirmation that the agent is in the MeetMe > room I'll send the client to the same room. My agent gets to hear music on > hold while it's the only one in the conference room (it takes 1 or 2 seconds > for the client to be put in the same room). Is it possible to make the agent > here ringing (or replace the music on hold with a recording of ringing)? > > At the moment I'm telling agents "when the music stops playing you're > talking to the client" but that just doesn't sound right and it's a bit > fiddely because music on hold is music and music has pauses. One can > imediatelly tell the ringing is done but they might need a few extra seconds > to realise the music has stoped. On the other hand the client has no such > problem since he/she hears ringing just before they get bridged to the > MeetMe room. > > Any ideas? Thanks! > > -- > Cosmin Prund > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2008 - September 22 - 25 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >