asterisk users - Jun 2008 - Interesting Directory Behaviour (not)

It appears that if a caller enters the Asterisk Directory and enters more than
three letters, Asterisk does not provide the full response it normally generates
if only three letters are pressed. This is causing one of my clients concern and
I'm wondering if this is a problem others have addressed?


Here are the details:

If caller enters only three digits/letters: 
"Jane Smith, Extension 123, If this is the person you are looking
for..."

If the caller types in more than three letters, the person's name is not
spoken, and the caller hears:
"Extension 123, If this is the person you are looking for..."

Callers, not hearing the person's name, have no idea if extension 123 is the
correct extension and so are reluctant to confirm without hearing the
person's name.
 
What's with this?

On Wednesday 18 June 2008 15:34:15 George Pajari wrote:
> It appears that if a caller enters the Asterisk Directory and enters more
> than three letters, Asterisk does not provide the full response it normally
> generates if only three letters are pressed. This is causing one of my
> clients concern and I'm wondering if this is a problem others have
> addressed?
>
>
> Here are the details:
>
> If caller enters only three digits/letters:
> "Jane Smith, Extension 123, If this is the person you are looking
for..."
>
> If the caller types in more than three letters, the person's name is
not
> spoken, and the caller hears: "Extension 123, If this is the person
you are
> looking for..."
>
> Callers, not hearing the person's name, have no idea if extension 123
is
> the correct extension and so are reluctant to confirm without hearing the
> person's name.
>
> What's with this?
>
> >From the customer:
>
> "Annoying that people aren't following the directions and only
entering 3
> digits, but we've had some high level meetings here with a string of
> clients coming through in an unusually compressed frequency.  And I've
had
> 5 complaints over 2 days that callers couldn't find Jane Smith."
The issue is that the 4th digit is actually interrupting the playback of the
name, which is why they're not hearing it.  Simple training issue.

-- 
Tilghman