asterisk users - Jun 2008 - Call Center

Is anyone using Asterisk as a call center. I want to be able to set it up
for my office line, when calls come in after 7:00pm Est want a recording to
says the office is closed and have about 5 phones that I want to use as an
agent. Can anyone share their implementation? Thanks.
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On Mon, Jun 16, 2008 at 8:24 PM, broadband Voice
<broadbandvoice at gmail.com> wrote:
> Is anyone using Asterisk as a call center. I want to be able to set it up
> for my office line, when calls come in after 7:00pm Est want a recording to
> says the office is closed and have about 5 phones that I want to use as an
> agent. Can anyone share their implementation? Thanks.
Read the book.  You want to especially read about gotoiftime and queues.

Thanks,
Steve Totaro

broadband Voice wrote:
> Is anyone using Asterisk as a call center. I want to be able to set it 
> up for my office line, when calls come in after 7:00pm Est want a 
> recording to says the office is closed and have about 5 phones that I 
> want to use as an agent. Can anyone share their implementation? Thanks.
> ------------------------------------------------------------------------
>
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
There's a ton of us on here who have installations in call centers. What 
would you like to know?

I currently have a Dual AMD64 2.4Ghz (Dual Cores on each) with 4GB RAM 
running a Tormenta 2 and a Digium 407. Two T1s going to a PRI,  12 FXO 
channels in a Rhino modular channel bank (all on the Digium card), and 2 
24 port adtran total access channel banks running on the Tormenta. The 
Adtrans drive the 40 analog phones for the sales floor, and we have 25 
SIP phones. All phone conversations are recording by Asterisk and are 
converted from GSM to Speex post-call by speexenc. We also run 
PostgreSQL and Apache on the same system to serve CDRs with links to 
recordings.

Anything else you'd like to know?

-- 
Sherwood McGowan
VoIP / Telecom Solutions
sherwood.mcgowan at gmail.com

I want to rekindle this conversation again, besides Asterisk Queues and
VICIDIAL Call Center Suite. Are there any other options similar to Fonality.
Has anyone intergerated SugarCRM? Thanks.

On Thu, Jul 24, 2008 at 10:18 PM, Mohammad Salaque <msalaque at
gmail.com>wrote:
> live example :
>
> ;This is for XXX
> exten => 4455,1,Answer
> exten => 4455,n,Dial(SIP/GW3/XXXXXXXXXXX|75|mL(750000))
> exten => 4455,n,Hangup
> ; end of added
>
> ; lines added  Techical T By for time base forwarding
> ;this is for S
> exten => 4456,1,Answer
> exten => 4456,n,Dial(SIP/GW3/XXXXXXXXXXXXX|75|mL(750000))
> exten => 4456,n,Hangup
> ; end of added
>
> exten => 2222,1,Answer
> exten => 2222,n,Wait(0)
> ;exten => 2222,n,Dial(SIP/RegS-1/02001|75|m)
> ;exten => 2222,n,Dial(SIP/80001|45|m)
> ;exten => 2222,n,Dial(SIP/GW2/998801671876162|75|mL(750000))
> exten => 2222,n,GoToIfTime(12:00-20:00|tue-sun|*|*?default|4455,1)
> exten => 2222,n,GoToIfTime(7:00-12:00|*|*|*?default|4456,1)
> exten => 2222,n,GoToIfTime(21:00-24:00|*|*|*?default|4456,1)
> exten => 2222,n,GoToIfTime(00:00-2:00|*|*|*?default|4456,1)
> exten => 2222,n,Dial(SIP/80001&SIP/RegS-1/02001|45|m)
> ;exten => 2222,n,Goto(ext-local,80001,1)
> ;exten => 2222,n,Dial(SIP/Inter232/XXXXXXXXX|75|mL(600000))
> exten => 2222,n,Hangup
>
>
> Thanks
>
>
>
>  On Tue, Jun 17, 2008 at 10:24 AM, broadband Voice <
> broadbandvoice at gmail.com> wrote:
>
>> Is anyone using Asterisk as a call center. I want to be able to set it
up
>> for my office line, when calls come in after 7:00pm Est want a
recording to
>> says the office is closed and have about 5 phones that I want to use as
an
>> agent. Can anyone share their implementation? Thanks.
>> _______________________________________________
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>>
>> asterisk-users mailing list
>> To UNSUBSCRIBE or update options visit:
>>   http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>
>
>
> --
> M. Salaque
> VOIP Technician
> snphone.com
> voice : +12819712091
>
>
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